The Pastoral Care Code

The Ministry of Education’s Pastoral Care Code sets out the University’s role and responsibilities in ensuring the wellbeing and safety of all our students.

Replacing the previous Codes of Practice, the Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021 came into effect on 1 January 2022.

The University’s responsibilities in ensuring the wellbeing and safety of all our students include:

  • Respecting the diversity of our student community, and creating safe, accessible, and inclusive learning environments
  • Listening to our students’ voice
  • Transparency around processes and policies for students
  • Supporting students’ overall wellbeing and safety
  • Providing students with a safe and positive place to live if you are staying in student accommodation

You can find out more about the Code on the NZQA website.

International students

The Pastoral Care Code sets out some additional specific guidelines for the wellbeing of international students. You can read more about these guidelines here.

Our wellbeing services

The safety and wellbeing of our students is a priority for the University, and we are always evaluating and improving our services based on your needs.

During your time here, you have access to a range of services and support to promote your overall wellbeing, development, and educational achievement.

Here are some support services to contact to help you navigate university life:

You can also find out more about staying well at university, or find out more about all our student services.