Help and advice

Find out how to get help with your studies, student administration, and the services and support available.

Contact the Tītoko team

The Tītoko team can answer your questions about your studies, admin tasks, and student life in general. They are here to help you throughout your time at the University, and will make sure you get the support you need.

Contact the Tītoko team:

email info@vuw.ac.nz
call 0800 04 04 04 or +64 4 472 1000
visit one of the sites listed below.

You can also access self-service tools and information in Pūaha, our student portal. Use your 'myvuw' email address and password to log in to the portal.

General enquiries

The team at the Hunter reception desk (Kelburn campus) support all general enquiries. They can direct you to help with admission, enrolment, student finance, ID cards, career guidance, and disability services.

8.30 am–5 pm, Monday to Friday
Ground floor, Hunter building, Kelburn campus
email info@vuw.ac.nz, call 0800 04 04 04 or +64 4 472 1000

Get help from our Student Success teams

Find out how to get help with your studies or student administration by email, phone, or in person at our Tītoko—Centre for Student Success offices.

IT support

Find out how to get in touch with Digital Solutions—the University's IT systems and support team.

Help with your finances

Get face-to-face financial help with one of our student finance advisers on Kelburn campus.

A-Z of student services

A complete A-Z list of all student support services at Te Herenga Waka—Victoria University of Wellington.