Help and advice

Get help with your course and qualification questions from our Tītoko—Student Success teams and advisers, and find out where to go for other support services.

Tītoko is our centre for student success, and its team members are there to help you succeed at the University. Tītoko acts as a first port-of-call for questions about your courses and qualifications, student administration, and support services.

Tītoko—Student Success advisers

As a student at Te Herenga Waka—Victoria University of Wellington you'll have been assigned a Student Success Adviser. Your adviser will help you throughout your studies, and will be a great place to start for questions about your courses and your student admin. They can also connect you to other support services, and answer questions about most aspects of student life.

About your adviser

Tītoko—Student Success teams

Student Success Advisers are part of one of our four Tītoko—Student Success teams, which each cater to a group of related study areas.

The teams can be contacted between 9 am–4 pm, Monday to Friday. You can email, call 0800 04 04 04 or +64 4 472 1000, or visit in person.

General enquiries and Hunter reception desk

Any of the Student Success teams can support general enquiries. There is also a team at the Hunter reception desk on our Kelburn campus who can direct you to help with admission, enrolment, student finance, ID cards, career guidance, and disability services.

More support services

IT support

You can get help with the University's computer systems and even with your own laptop from Digital Solutions—the University's IT systems and support team.

Help with your finances

Our student finance advisers can help you with a range of mentoring and budgeting advice, and discuss what financial support might be available to you.

Managing your studies

In this section you'll find all the information you need to ensure your studies go smoothly—course planning, enrolment, study skills, assessments, grades, key dates, and student policies.

All support and services

In this section you can find out about services and support that are available to keep you happy, healthy, and safe while you study, and about support for specific communities including international, Rainbow, Māori, Pasifika, refugee-background, and postgraduate students and students with a disability.