Provision of service complaints

How to make a complaint about the way a service has been provided.

To make a complaint about the way a service has been provided, contact the Complaints and Conflict Resolution Advisor at complaints@vuw.ac.nz. They will identify the best person or area in the University to respond to this complaint. This will usually be the manager or a senior staff member in the relevant area.

You can also make a complaint using our secure online form.

Possible outcomes could include

• consideration of the complaint and subsequent changes to service delivery
• training and upskilling staff
• an apology or any other action to repair harm, relieve distress and enhance student wellbeing and experience.