Support for domestic students outside New Zealand

As a domestic student studying outside New Zealand, you have access to a wide range of support and services at the University.

You can contact all our student support teams by email or by phone, attend online workshops and appointments, and access a wide range of online resources. Check the services you can access.

General advice and support

Please feel free to contact your Student Success Adviser if you are not sure who to contact for general advice and support. As a doctoral student, you can get in touch with your Supervisor or your Postgraduate Research Student Adviser via fgr-postgrads@vuw.ac.nz.

Wellington Global Exchange

The Wellington Global Exchange team provides individual support to students from their first enquiry to returning to the University. If you have questions about application processes, credit transfer, pre-departure information, scholarships, or just want advice on staying safe and healthy, schedule an appointment with one of our coordinators at student-exchange@vuw.ac.nz.

Victoria University of Wellington Students' Association (VUWSA)

Victoria University of Wellington Students’ Association (VUWSA) advocates provide professional, confidential, and independent student support to help you with academic issues, accommodation, employment, and legal disputes. If you have a problem, they are here to help. They can be contacted by email and meetings can be held on Zoom.

Postgraduate Students Association (PGSA)

Postgraduate Students Association (PGSA) are a student representative group that consults and supports all Te Herenga Waka—Victoria University of Wellington Postgraduate students. If you are a student at the University studying at 400-level or above, then you are part of the postgraduate community.

Academic support

Information to support your teaching and learning, including key contacts and online resources.

Tītoko—Centre for Student Success offices

Your Tītoko—Centre for Student Success Adviser is your first point of contact to discuss all queries or concerns related to your studies—admission requirements, academic transcripts, degree planning or audits, credit transfer, approval of exchange programmes, or for help with any other academic matters.

You can contact the Tītoko team by phone +64 4 472 1000, email info@vuw.ac.nz to book an online appointment.

Blackboard

Students studying overseas will need access to Blackboard. All information about course requirements will be available on the course pages of Blackboard. The connection works best with a VPN (virtual private network) on any device, or if you don’t have a VPN, use a Windows operating system.

Students who have technical issues can get in touch with the Digital Solutions service desk by phone +64 4 463 5050, email servicedesk@vuw.ac.nz, or via webchat.

Disability Services

Disability Services offer a range of online services and support to ensure students can fully participate and achieve their aspirations. Disability includes physical, mental, learning, or sensory impairments. You can access inclusive learning tools, Read&Write and EquatIO to make online written and numerical information more accessible.

The best way to access this support is to book a Zoom appointment with a disability and inclusion adviser via email at disability@vuw.ac.nz.

Learning online

Read our advice for setting yourself up to succeed in an online learning and teaching environment.

Library

Online library services, resources, search tools, and guides are fully available on the library website. You can search the library discovery system Te Waharoa, to find books, articles, and online resources. Contact the library by email with advice and questions: library@vuw.ac.nz.

Student learning

Student Learning provides academic support to help with your writing, critical thinking, and math skills. You can book an appointment to talk to a learning adviser online, or attend our many online workshops specifically tailored for students studying outside of New Zealand.

Alternatively visit StudyHub for a range of online resources to develop your study skills, including advice for learning online.

Student safety and wellbeing

The University has resources to support your safety and wellbeing while studying. It’s important to us that you are able to study in a supportive and respectful environment. Learn more about resources you can access to manage your wellbeing while studying overseas, and advice for student safety.

Your wellbeing

The University’s Manawa Ora—Student Wellbeing team has worked with students to put together a range of online resources including videos, apps, worksheets, podcasts, images, and quick reads to give advice on different aspects of wellbeing. You can also read tips on six ways to wellbeing, focusing on student life.

The Health Coach works with students to help them to achieve their goals for improved mental wellbeing, lifestyle, or behaviour change. You do not need to be registered with Mauri Ora Student Health and Counselling to book an appointment with the Health Coach.

There are other things you can do to help support your wellbeing such as staying connected with those close to you, telling someone you trust if you are feeling stressed and accessing local services that support your mental wellbeing.

You can contact your Student Success Advisor for any health, emotional, and financial concerns or if you don’t know where else to go for help. If you’re a doctoral student, you can contact your Supervisor or your Postgraduate Research Student Advisor at fgr-postgrads@vuw.ac.nz.

Accessing health and counselling services

Sometimes, you may need extra support and guidance to help you through tough times.

If you are experiencing a high-level of emotional distress or feel at risk of harm to yourself or others, we encourage you to reach out to health professionals in your country for support and if you are comfortable doing so. If you or someone else is at risk of suicide or serious harm, you should first contact your local mental health or emergency services.

Academic and professional staff can offer learning, administrative and pastoral support, but there will be limits to the extent they can support you. If you do disclose to a staff member that you are experiencing a high-level of emotional distress or feel at risk of harm to yourself or others, they will discuss your situation confidentially with other colleagues, including the Student Interest and Conflict Resolution team who may work with you to take appropriate next steps. However, they are not able to provide professional mental health or counselling support or advice.

Students studying outside of New Zealand are not able to access professional medical or mental health care support from Mauri Ora or other allied health teams for a number of reasons. Our health and disability professionals are not covered by insurance to practice outside New Zealand. The Studentsafe Insurance Policy does not cover counselling support for students outside New Zealand. It is also very challenging to provide meaningful support to someone in another country.

Your safety

It’s important to us that our students are able to study in a supportive and respectful environment.

The Student Interest team is a central point for students to receive advice and support about responding to threatening, inappropriate and concerning behaviour. By identifying concerns early, Student Interest works across the University to respond and resolve issues in a supportive and non-adversarial manner. They assess risks, identify support needs, and work alongside you and others to ensure a safer community.

To have a confidential conversation or receive advice, contact the Student Interest and Conflict Resolution team at studentinterest@vuw.ac.nz

Please feel free to contact your Student Success Advisor if you are not sure who to contact and they will advise you or put you in touch with the Student Interest team, or other teams as appropriate. As a doctoral student, you can get in touch with your Supervisor or your Postgraduate Research Student Adviser via fgr-postgrads@vuw.ac.nz.

In a life-threatening emergency, you should contact your local emergency services.

Staying connected

The student newsletter Whītiki goes out to your email inbox fortnightly during term time to keep you updated with all the important university updates. You can also stay connected with our student community through our student blog myView and on our social media channels.

Other student services

Explore the wide range of support available to help you in all aspects of student life.

Wellington Careers and Employment

There are a variety of online tools, information, resources, and advice on our website and online career centre to help you build your employability, prepare for interviews, and prepare for your career.

Book an appointment by Zoom with a career consultant for advice on career decision-making and job applications. Appointments are available all year and can be booked on CareerHub as well.

Final-year students can sign-up to our Alumni as Mentors programme. You can also register to take part in some activities of the Wellington Plus Programme, the University’s service and leadership development programme to develop your social responsibilities and employability skills.

Rainbow and inclusion

At Te Herenga Waka—Victoria University of Wellington, our lesbian, gay, bisexual, transgender, queer, intersex, asexual/agender (LGBTQIA+), and takatāpui communities are known as the Rainbow community. We offer a range of services and resources for students who identify with diverse sexual orientations and sex and gender identities.

You can email us at rainbow@vuw.ac.nz to schedule a Zoom appointment.

Student Finance

Student Finance Advisers offer appointments by Zoom. We provide confidential and non-judgmental financial mentoring and budget advisory services to students. Email student-hardship@vuw.ac.nz to arrange an appointment.

Find information about managing your money as a student, including free online courses and tools from Blackbullion, an online financial learning programme. We also offer a number of financial wellbeing workshops on Zoom. You can email student-finance@vuw.ac.nz with any questions about fees.

Wellington International Leadership Programme

You can take part in a number of activities within the Wellington International Leadership Programme online, including our core seminars and experiential opportunities.