Complaints and conflict resolution

Find out how to raise a concern, make a complaint or resolve a conflict. There is support available to help you through the process.

Support pathways

We understand that raising concerns and making a complaint can be a bit scary and can sometimes be a distressing process. You are encouraged to seek support and information about the pathways. Contact the Conflict Resolution and Complaints Advisor if you would like more information or want to talk to someone before you get started.

You have the opportunity to choose your own support person or people to guide and support you through these processes, and there are a number of free and confidential services you can access support through.

A restorative university

Te Herenga Waka–Victoria University of Wellington is a restorative university. Restorative universities prioritise community based on respectful relationships, in which each student, faculty, and staff member is valued and feels they belong, where all contribute to the common good, and where conflict is handled in ways that promote accountability and repair. This commitment to being a restorative university has involved changes to the student misconduct policy as well as proactive community-building works with the halls of residence, student wellbeing initiatives, and some staff groups.

With this restorative commitment at the heart of our values, the University will support our student community to provide feedback, raise concerns and make complaints. Being a restorative university means that restorative approaches that promote accountability and repair are used to resolve conflict, repair harm, and respond to allegations of misconduct. If conflict, harm or general misconduct occurs, a restorative approach is considered as an initial option for responding to the harm.