It’s important to be aware of the risks and take steps to protect yourself.

Here are a few tips to make sure you keep yourself safe online:

  • Look after your personal details in the same way you would your wallet and other possessions.
  • Don’t trust anyone who calls you and asks for your financial related information, such as your account details and password. Simply hang up, call them on their published contact 0800 number or arrange a meeting at the relevant agency branch.
  • Be aware of common scams. Banks, companies, Embassies, Consulates, Immigration New Zealand or other government departments will never email, call or text customers to ask for personal details, such as passport information, credit card numbers, passwords or pin numbers, or for money to be sent using money transfer services. If you receive a request like that, it's a scam.
  • If you receive a call or an email that doesn't seem right, be cautious and double-check the details first.
  • If you receive a phone call threatening you or your family, hang up and call the police immediately on 111.
  • If you believe you have been targeted by a scam, report it immediately by visiting the Consumer Protection’s Scamwatch website.