Raising concerns about a staff member's behaviour

Information for students who want to make a complaint or raise a concern about a staff member's behaviour or conduct.

If you have concerns about the behaviour or conduct of a Te Herenga Waka—Victoria University of Wellington staff member, there are ways to address them. Harmful or inappropriate behaviour by staff is unacceptable, and we want our community to feel safe to speak up and be heard. There are a range of pathways available for students to raise and escalate issues.

Communicate with the person (or people) directly

Before making a complaint, students are generally expected to try to resolve the issue themselves if they feel comfortable doing so. This is often the quickest way to resolve concerns, and although it can feel a little daunting, there is support available.

If you feel safe and comfortable, try talking directly with the person involved. It’s often the quickest way to resolve things. You can explain what’s happened, how it has affected you, and what you would like to happen next. You can bring a support person with you, and the other person can do the same.

If you feel unsure about how to approach this conversation, take some time to plan how the conversation might go. Our restorative conversation guide might provide some insights about the best approach for you to take.

If something is said or done in class that might be inappropriate conduct by a staff member, you could also consider talking to your class representative.

Pathways to help you raise a concern

If you aren’t satisfied with the outcome of your conversation, or don’t feel comfortable raising an issue with the staff member directly, there are services that can help.

You can seek advice or support at any stage by reaching out to the Tauria—Student Interest and Conflict Resolution team.

They can talk to you about your concerns in confidence, help you work out the best options, and tell you about complaints pathways and processes. The only reason Tauria—Student Interest would breach confidentiality is if there are imminent concerns about someone’s safety, in which case we’d need to take appropriate action to ensure everyone is safe. You can read the University’s privacy notice here.

Contacting the Tauria—Student Interest team does not commit you to making a complaint.

Independent advice

You can also raise your concerns and seek advice on university processes from the VUWSA Advocates, who are independent of the University.

Advice and support for your student experience

You can also reach out to the Āwhina, Pasifika Student Success, or International Student Experience teams for advice and cultural support related to your student experience. If needed, they can connect you with the appropriate additional support.