How to get help

Find out how to get help with your studies or student administration by email, phone, or in person at our Tītoko—Centre for Student Success offices.

The Tītoko team can answer your questions about your studies, admin tasks, and student life in general. They are here to help you throughout your time at the University, and will make sure you get the support you need.

Contact the Tītoko team:

email info@vuw.ac.nz
call 0800 04 04 04 or +64 4 472 1000
visit one of the sites listed below.

You can also access self-service tools and information in Pūaha, our student portal. Use your 'myvuw' email address and password to log in to the portal.

Tītoko

Tītoko is a new Centre for Student Success that has been created to provide comprehensive support for students across all of the University's faculties and schools.

Find out more about Tītoko, what we can do for you, and what our name means.

General enquiries

The team at the Hunter reception desk (Kelburn campus) support all general enquiries. They can direct you to help with admission, enrolment, student finance, ID cards, career guidance, and disability services.

8.30 am–5 pm, Monday to Friday
Ground floor, Hunter building, Kelburn campus
email info@vuw.ac.nz, call 0800 04 04 04 or +64 4 472 1000

Tītoko Student Success teams

Education, Humanities and Social Sciences

The Student Success team based in Murphy building on Kelburn campus supports students enrolled in programmes offered by the Wellington Faculty of Education and the Wellington Faculty of Humanities and Social Sciences.

9 am–4 pm, Monday to Friday (from 10 am Tuesdays)
Level 4, Murphy building, Kelburn campus
email info@vuw.ac.nz, call 0800 04 04 04 or +64 4 472 1000

Health, Science, and Engineering

The Student Success team based in Cotton building on Kelburn campus supports students enrolled in programmes offered by the Wellington Faculty of Health, the Wellington Faculty of Science, and the Wellington Faculty of Engineering.

9 am–4 pm, Monday to Friday
Ground floor, Cotton building, Kelburn campus
email info@vuw.ac.nz, call 0800 04 04 04 or +64 4 472 1000

Architecture and Design Innovation

The Student Success team at our Te Aro campus supports student enrolled in programmes offered by the Wellington Faculty of Architecture and Design Innovation.

9 am–4 pm, Monday to Friday
VS127, 139 Vivian Street, Te Aro campus
email info@vuw.ac.nz, call 0800 04 04 04 or +64 4 472 1000

Law

The Student Success team based in Government Buildings on our Pipitea campus supports students enrolled in programmes offered by the Faculty of Law.

9 am–4 pm, Monday to Friday
Ground floor, Government Buildings, Pipitea campus
email info@vuw.ac.nz, call 0800 04 04 04 or +64 4 472 1000

Business and Government

The Student Success team based in Rutherford House on our Pipitea campus supports students enrolled in programmes offered by the Wellington School of Business and Government.

9 am–4 pm, Monday to Friday
Ground floor, Rutherford House, Pipitea campus
email info@vuw.ac.nz, call 0800 04 04 04 or +64 4 472 1000

Justice of the Peace

Justices of the Peace are available to certify copies of documents and take statutory declarations.

12 pm–1 pm, Thursday
Info Ihonui, Level 2, Kelburn Library entrance, Kelburn Campus.