Counselling appointments

If you have mental health or wellbeing concerns, make an appointment to see a counsellor. You will need to fill out the counselling intake form first.

If you have mental health concerns or want help with your wellbeing, make an appointment to see a counsellor. If you are living in University accommodation, you can choose to see an an accommodation wellbeing adviser instead.

The Student Counselling team provides short-term counselling support for mental health and wellbeing issues, especially if they are affecting your studies. Find out more about our counselling team.

What to book

• Book a set of two or three appointments with the same counsellor to get you back on track. If you need more sessions, we will discuss this with you and work together to develop a plan.
• Ask us for a same-day counselling appointment if you need a one-off, urgent appointment to discuss an academic or personal concern.
• If you are living in one of the University's Halls of Residence, you can choose to see an accommodation wellbeing adviser instead.

Cancelling your appointment

Let us know as early as possible if you need to cancel your appointment, as this allows us to offer the appointment slot to another student. Appointments missed or cancelled less than 24 hours before the appointment time will incur a fee. You can leave a message to cancel after hours.

Costs

All counselling sessions are free for domestic, Manaaki, and ELTO students, and international students who are eligible for publicly funded healthcare.

International students will be charged for all services, some of which may be covered by insurance. You can find all the details in our full list of fees.

View our pricing schedule if you're an international student.

After hours and other providers

There are other counselling providers available who charge no fees or reduced fees, depending on your financial situation.

• Need to talk? (1737—24 hours a day)
• Youthline (0800 787 797)
• Samaritans (0800 726 666—24 hours a day)
• Wesley City Counselling (04 384 7695)
• Alcohol Drug helpline (0800 787 797—24 hours a day)
• Women’s Health Collective (04 384 7709)
• The Salvation Army (0800 53 00 00)
• Clinical Psychology Centre, Te Herenga Waka—Victoria University of Wellington (04 463 6400)

Respectful behaviour

We expect all communication and interaction with our staff to be respectful, whether in person, over the phone, or virtually.

If you are enrolled as a student at the University, the Student Conduct Statute (PDF) applies to you. If at any time your conduct amounts to, or may amount to, misconduct under the Student Conduct Statute, a formal process may be undertaken in accordance with that statute.