In response to COVID-19, changes have been made to GP, nurse, and counsellor appointments and prescription medication services.

What alert level 1 will look like at Student Health and Student Counselling (Mauri Ora).

As the government restrictions placed on Health and Counselling services reduce further, Mauri Ora can begin to provide a service that more closely resembles our service before COVID-19. Infection control will however remain a priority for some time to come and moving forward we want to keep and build upon the positive changes that have occurred during this time.

What this means is:

  • You can now book routine in-person appointments with your GP, Nurse and Counsellor by calling 04 463 5308.
  • We will continue to provide both phone and video health and counselling services, meaning greater flexibility and choice of appointment type.
  • Services will continue to be available to students who cannot return to Wellington and are living elsewhere in New Zealand.
  • From Monday 15th June the Pipitea clinic at Rutherford House will reopen.
  • Waiting rooms at both Kelburn and Pipitea will reopen however some infection control restrictions will remain in place. We would encourage that if you want book an appointment or make an inquiry then please call 04 463 5308. Non-urgent inquires can be made via


  • Phone and video appointments with your GP remain available.
  • Telephone triage remains available for urgent on the day requests.
  • In-person, bookable nurse clinics for services such as immunisations, STI screening, ongoing depo contraception etc will re-open from Monday 15 June.
  • Prescription requests for your medication should continue to be requested using the Student Health (Mauri Ora) online form.


  • Phone and video appointments with your Counsellor remain available.
  • Duty counselling appointments (on the day) will continue to be by phone and remain available to students across the country.

Attending an on-site appointment

  • If you have an in-person appointment and develop cold or flu like symptoms prior to this appointment, you must contact reception as soon as you can and not come to Mauri Ora.
  • Try not to arrive early for your appointment to keep time spent at Mauri Ora to a minimum.
  • Use the hand sanitiser on entry.

Repeat medication

If you require repeat medication, you can make all requests through our online prescription form (this includes requests for anti-depressants and controlled medication). Please order well in advance to ensure we have adequate time to process your prescription. If you have run out of medication, call Student Health during business hours on 04 463 5308. If we need to discuss your prescription we will call you.


The Influenza, MMR, Meningitis and HPV vaccinations are all available. Please call 04 463 5308 to make an appointment.


Information for students about Victoria University of Wellington's response to COVID-19 is available at COVID-19 information for students in New Zealand and COVID-19 information for students overseas.

We understand that this continues to be a worrying time for all students, particularly those with high health needs. Please contact us if you have any concerns about your health or wellbeing —call 04 463 5308.

At Student Health we continue to enrol new patients, so if you are a current student make sure you register.

We will continue to provide updated information on our website and on social media channels.