In response to COVID-19, changes have been made to GP, nurse, and counsellor appointments and prescription medication services.
It is essential that all students in New Zealand check the Ministry of Health website detailing any possible locations of interest in related to the latest outbreak and follow the instructions on that site if they apply to you.
What COVID-19 alert level 2 looks like
As the Wellington region is now in alert level 2, Mauri Ora will be required to resume infection control and distancing precautions.
- We are delivering the majority of our Health and Counselling services online or by phone.
- If you have an appointment currently booked, you should email email@example.com with your student ID number and cellphone details confirming if you would like to make your appointment virtual or face to face.
- Both Kelburn and Pipitea Mauri Ora remain open, however access to the waiting rooms will be restricted to those who are advised they need to come to an in-person appointment. If you do not have a scheduled appointment, you will be turned away and told to call 04 463 5308 or email.
- You are legally required to wear a mask within Mauri Ora.
- If you are advised to come in, you must phone and let us know in advance if you have any symptoms—a cough, runny/blocked nose, sore throat, fever, or are newly breathless.
- If you are concerned or feeling unwell, call 04 463 5308 or your usual GP if you are not enrolled at Student Health.
- If you think you may have been in a location of concern, visit the Ministry of Health website and call Healthline on 0800 611 116.
- Be mindful that we are currently experiencing unprecedented demand and call wait times may be increased.
- You can continue to book routine phone appointments with your GP by calling 04 463 5308.
- Telephone triage remains available for urgent on-the-day requests.
- In-person services such as immunisations, ongoing depo contraception, B12 and testosterone injections, and cervical smears can be booked by calling 04 463 5308.
- Prescription requests for your medication should continue to be requested using the Student Health (Mauri Ora) online form.
- You can continue to book video and phone counselling sessions by calling 04 463 5308.
- You must wear a mask during your appointment
- Duty counselling appointments (on the day) will be booked by calling 04 463 5308; they will ordinarily occur via phone or video and are available to students across the country. If you require an in-person appointment, please discuss with our reception team.
- If you are currently seeing a counsellor and require an in-person counselling session then please discuss your needs with your counsellor.
- If you are not currently seeing a counsellor and require an in-person counselling session then please discuss this with our reception team.
Some tips if you need to come in
- Tell us if you have a cough, runny/blocked nose, sore throat, fever or are newly breathless. If you have any of these symptoms, do not come to Mauri Ora without phoning first.
- If you have a mask, you must wear it.
- Try not to arrive early for your appointment in order to keep time spent at Mauri Ora to a minimum.
- If you do arrive early for your appointment, wait outside if you can. Don’t enter the building until the time of your appointment.
- Check in with the support staff member at the door.
- You may be asked to wait outside, so dress for the weather and respect physical distancing. Your clinician may call you for further information.
- Use the hand sanitizer on entry and scan in and out using the QR codes located around the clinic.
- Remember your 1-metre physical distancing. Some parts of the waiting room will be blocked off for this purpose.
We understand that this continues to be a worrying time for all students, particularly those with high health needs. Contact us if you have any concerns about your health or wellbeing—call 04 463 5308.
At Student Health we continue to enroll new patients, so if you are a current student and haven’t yet registered you can do so on our website.