Mauri Ora Student Health and Counselling

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Appointments during COVID-19

What to do if you test positive for COVID-19 and what you need to know if you're coming in to see us.

If you test positive or are in isolation

Under the government's updated guidance, students who test positive now need to do their own contact tracing. If you have been wearing a mask on campus, you should not have any close contacts on campus.

If you test positive or are self-isolating as a result of being a household contact, you should let the University know by completing this form.

If you test positive via a self-administered rapid antigen test (RAT), it is important you record this result on your My Covid Record. Find out more about Rapid Antigen Testing.

Some tips if you need to come in

  • Tell us if you have a cough, runny/blocked nose, sore throat, fever or are newly breathless. If you have any of these symptoms, do not come to Mauri Ora without phoning first.
  • You must wear a medical grade mask within Mauri Ora as per government guidelines. If you have a mask exemption, or unable to wear a mask for your appointment for whatever reason, call us on 04 463 5308 in advance and let us know.
  • Virtual consultations services (e.g. phone, video) will continue to be provided.
  • Both Kelburn and Pipitea Mauri Ora remain open, however access to the waiting rooms will be controlled. If you do not have a scheduled appointment, you may be turned away and told to call 04 463 5308 or advised to email.
  • Respiratory symptoms will continue to be screened upon checking in by support staff members at the door.
  • You may be asked to wait outside, so dress for the weather and respect physical distancing. Your clinician may call you for further information.
  • If you are concerned or feeling unwell, call 04 463 5308. If you are not enrolled at Student Health, you will need to contact your current GP.
  • Be mindful that we are currently experiencing unprecedented demand and call wait times may be increased.

We understand that this continues to be a worrying time for all students, particularly those with high health needs. Contact us if you have any concerns about your health or wellbeing—call 04 463 5308.

At Student Health we continue to enrol new patients, so if you are a current student and haven’t yet registered you can do so on our website.

We will continue to provide updated information on our website and on social media channels.

Ngā manaakitanga, 
Mauri Ora