Cancelling your appointment

How to cancel your Health or Counselling appointment at Mauri Ora.

If you need to cancel your Health or Counselling appointment, please let us know as soon as possible. You can do this by calling 04 463 5308 and listening to the options. You can leave us a message on our cancellation line at any time of the day.


Health appointments that are missed or cancelled less than 1 hour before the appointment time will incur a did not attend (DNA) fee.


Counselling appointments are a bit harder to fill at short notice. If you’re unable to keep a booked counselling appointment we need at least 24 hours' notice. This allows us to offer the appointment to another student who needs our help. There will be a did not attend (DNA) fee if you miss your appointment without letting us know in time and cancelling at short notice.