Cancelling your appointment

If you need to cancel your appointment with a doctor, nurse, or counsellor, let us know as soon as possible by calling our cancellation line.

You can cancel your appointment by calling 04 463 5308 and listening to the options. You can leave us a message on our cancellation line at any time of the day.

Health

Health appointments that are missed or cancelled less than 1 hour before the appointment time will incur a did not attend (DNA) fee.

Counselling

Counselling appointments are a bit harder to fill at short notice. If you’re unable to keep a booked counselling appointment we need at least 24 hours' notice. This allows us to offer the appointment to another student who needs our help.

There will be a did not attend (DNA) fee if you miss your appointment without letting us know in time and cancelling at short notice.