Appointments
Call us to make an appointment with a doctor, nurse, or counsellor at Mauri Ora—Student Health and Counselling.
We cannot make an appointment for you by email or text. However, if you have an impairment that makes it hard for you to call us, email mauriora@vuw.ac.nz and our support team will help you.
If you need to cancel your appointment, let us know as early as possible. We will charge you a fee if you miss an appointment or cancel one at short notice. Learn more about cancelling appointments.
General health
For most general health concerns, you should make an appointment to see a doctor or nurse. If you're not sure who you need to see, ask the receptionist when you call.
Appointments are either 15 or 30 minutes. You need to enrol with us before you can book a medical appointment.
More info EnrolCounselling
If you have mental health concerns or want help with your wellbeing, you should make an appointment to see a counsellor or accommodation wellbeing adviser.
Most appointments are 60 minutes. You will need to fill out our counselling intake form before you can book your first appointment.
More infoAbout our services
We offer a range of health and counselling services, including support for mental health and wellbeing issues, contraception and screening for sexually transmitted infections, vaccinations, and pre-travel consultations.
Virtual and after hours appointments
Depending on your health concern, you may be able to have a virtual consultation by phone or video call instead of coming to Mauri Ora in person. A virtual appointment is a good idea if you have cold or flu symptoms and are at risk of infecting others.
If you need healthcare outside of Mauri Ora's opening hours, you can book a telehealth appointment through our partner Practice Plus or visit the Wellington Accident and Urgent Care Medical Centre in Newtown in person.
What your appointment will cost
If you’re a domestic, Manaaki, or ELTO student who is an enrolled patient at Mauri Ora, you'll get free routine appointments with a nurse, doctor or counsellor, but will be charged for other specialist services.
International students, unless they are eligible for publicly funded healthcare, will need to pay for their appointments and other services, and may be able to claim the cost back from their insurance provider.
Respectful behaviour
We expect all communication and interaction with our staff to be respectful, whether in person, over the phone, or virtually.
If you are enrolled as a student at the University, the Student Conduct Statute (PDF) applies to you. If at any time your conduct amounts to, or may amount to, misconduct under the Student Conduct Statute, a formal process may be undertaken in accordance with that statute.