COVID-19—important update

What alert level 1 looks like at Student Health and Student Counselling (Mauri Ora).

As the Wellington region returns to alert level 1, Mauri Ora can again begin to provide a service more closely resembling our operations before the alert level changes. Infection control remains a priority for some time to come, and moving forward we want to keep and build upon the positive changes that have occurred during this time.

  • Call Heathline on 0800 358 5453 if you have visited one of the Ministry of Health’s locations of interest, as you may need to stay home rather than attending routine appointments.
  • Stay home if you are unwell. If you have any of the following symptoms, call Healthline or your GP to discuss: new or worsening cough, sore throat, shortness of breath, runny nose, loss of sense of smell.

What this means at Mauri Ora

  • You can book routine in-person appointments with your GP, nurse, and counsellor by calling 04 463 5308.
  • We continue to provide both phone and video health and counselling services, meaning greater flexibility and choice of appointment type.
  • Services continue to be available to students who are not in Wellington and are living elsewhere in New Zealand.
  • Greater access to the waiting rooms at both Kelburn and Pipitea returns, however some infection control restrictions remain in place.
  • If you wish, continue to bring a mask with you to wear while you wait.
  • If you want to book an appointment or make an inquiry, our preference is that you call 04 463 5308. Non-urgent inquires can be made via


  • Phone and video appointments with your GP remain available.
  • Telephone triage remains available for urgent on-the-day requests.
  • Prescription for your medication should continue to be requested using the Student Health (Mauri Ora) online form.


  • Phone and video appointments with your counsellor remain available.
  • Duty counselling appointments (on the day) are by phone, unless the student requests otherwise, and remain available to students across the country.

If you need to come in

  • If you have an in-person appointment and develop cold or flu like symptoms prior to your appointment, you must contact reception as soon as you can, and not come to Mauri Ora.
  • Try not to arrive early for your appointment to keep time spent at Mauri Ora to a minimum.
  • Use the hand sanitiser on entry.

We continue to enrol new patients, so if you are a current student make sure you register.

We will continue to provide updated information on our website and on social media channels.

In an emergency

In an emergency phone 111, or 8888 if you're on campus.

For after hours medical attention visit the Wellington Accident and Urgent Care Medical Centre—they're located at 17 Adelaide Road, Newtown.


Influenza (flu) is different from—and more severe—than the common cold. The best protection against influenza is annual immunisation with influenza vaccine. Antibiotics do not work for flu or common colds.

The influenza vaccination is free for all students at Victoria University of Wellington. Find out more on the Mauri Ora influenza page.


The University is closely monitoring the global outbreak of COVID-19, which is one of a family of viruses that cause respiratory illness.

The University has advice and procedures in place for students and staff who have travelled overseas. Please don’t come in if you are unwell.

Find out more

Meningococcal disease and meningitis

There has been an increase in meningococcal disease in New Zealand over the past few years.

Student Health recommends students be vaccinated, particularly those living in halls of residence.

Find out more