Mauri Ora Student Health and Counselling

COVID-19—important update

What alert level 1 looks like at Student Health and Student Counselling (Mauri Ora)

It is essential that all students in New Zealand check the Ministry of Health website detailing locations of interest in Wellington related to the latest case and follow the instructions on that site if they apply to you.

Level 1

As the Wellington region returns to alert level 1, Mauri Ora can again begin to provide a service more closely resembling our operations before the alert level changes. Infection control remains a priority for some time to come, and moving forward we want to keep and build upon the positive changes that have occurred during this time.

• Call Healthline on 0800 358 5453 if you have visited one of the Ministry of Health’s locations of interest, as you may need to stay home rather than attending routine appointments.
• Stay home if you are unwell. If you have any of the following symptoms, call Healthline or your GP to discuss: a cough, runny/blocked nose, sore throat, fever, or are newly breathless.

What this means at Mauri Ora

• You can book routine in-person appointments with your GP, nurse, and counsellor by calling 04 463 5308.
• We continue to provide both phone and video health and counselling services, meaning greater flexibility and choice of appointment type.
• Services continue to be available to students who are not in Wellington and are living elsewhere in New Zealand.
• Greater access to the waiting rooms at both Kelburn and Pipitea returns, however some infection control restrictions remain in place.
• If you wish, continue to bring a mask with you to wear while you wait.
• If you want to book an appointment or make an inquiry, our preference is that you call 04 463 5308. Non-urgent inquires can be made via mauriora@vuw.ac.nz.

Health

• Phone and video appointments with your GP remain available.
• Telephone triage remains available for urgent on-the-day requests.
• Prescription for your medication should continue to be requested using the Student Health (Mauri Ora) online form.

Counselling

• Phone and video appointments with your Counsellor remain available.
• Same day counselling appointments (on the day) will be in person, unless the student requests otherwise.
• Alert Level 2 and higher will require students to wear masks during appointments. Phone and video appointments are encouraged.

If you need to come in

• If you have an in-person appointment and develop cold or flu like symptoms prior to your appointment, you must contact reception as soon as you can, and not come to Mauri Ora.
• Try not to arrive early for your appointment to keep time spent at Mauri Ora to a minimum.
• Use the hand sanitizer on entry.

We continue to enroll new patients, so if you are a current student make sure you register.

We will continue to provide updated information on our website and on social media channels.

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