Contact and hours

Find out when and where to access health and counselling services, how to contact us and provide feedback, and about privacy.

Mauri Ora—Student Health and Counselling provides health and counselling services to students at our Kelburn and Pipitea sites. We offer counselling by appointment at our Te Aro campus.

Operating hours vary across our three sites. You can call our reception team between 8.30 am and 4.45 pm on Mondays, Wednesdays, Thursdays and Fridays, and from 10.30 am on Tuesdays.

Closing at 12pm on Friday 5 December

We will be closing early on Friday the 5th of December 2025 at 12pm . Below is where you can access support while we are closed.

Christmas and New Years holiday hours

During the 2025–2026 Christmas and New Year holiday period, the opening times for our health and counselling services will be as detailed below.

We will only process requests for repeat prescriptions on days when we are open—and be aware that the University Pharmacy will be closed for two weeks.

You will still be able to get support on the days that we are closed through Practice Plus telehealth appointments and other after-hours services.

• Student Health holiday hours
• Student Counselling holiday hours
• Prescriptions
• University pharmacy
• After-hours services during the holdiay period

Student Health holiday hours

Summary

• 22 to 24 December—reduced hours (see table below)
• 25 to 26 December—closed
• 29 to 31 December—reduced hours (see table below)
• 1 to 2 January—closed
• 6 January onwards—normal hours resume at Kelburn
• 21 January onwards—normal hours resume at Kelburn, Pipitea and Te Aro

Details

Student Counselling holiday period hours

Summary

• 22 to 24 December—reduced hours (see table below)
• 23 December to 3 January—closed
• 6 January onwards—normal hours at Kelburn
• 21 January onwards—normal hours at both Kelburn, Pipitea and Te Aro

Details

Repeat prescriptions

You can use our online tool to request a repeat prescription at any time, but we will only monitor and process requests on days when we are open. You will need to plan ahead.

Prescription and repeat prescription info

University Pharmacy

The University Pharmacy will be closed from 4 pm on Friday 19 December 2025 and will reopen on Monday 12 January 2026.

If you normally have your scripts sent to the University Pharmacy, during this time you should ask for your script to be sent to an alternative pharmacy that is open over the Christmas and New Year period.

When we're closed

If you need health or counselling support on the days that we are closed, use after hours options including telehealth appointments through Practice Plus, Healthline and other phone advice services, and the Wellington Accident and Urgent Medical Centre ('After Hours clinic').

After-hours services info

Practice Plus holiday hours

You can have a phone or video call appointment with a doctor through the Practice Plus telehealth service when we aren't open. Appointments will be free for community service card holders ad partially subsidised for those without, until 5th January 2026. The code will have been sent to you via email.

Their operating hours over the 2024–2025 Christmas and New Year period are:

• Public holidays—8 am to 8 pm
• Weekdays—9 am to 10 pm
• Weekends—8 am to 8 pm

After Hours clinic holiday hours

Wellington Accident and Urgent Medical Centre (WAMC) at 17 Adelaide Road, Mt Cook will be open throughout the Christmas period. This is a walk-in service, so you don't need to have an appointment.

Access to counselling support during closure days and after hours

Below is a list of some of the services available in New Zealand that offer support, information, and help. All services are available 24 hours a day, seven days a week, unless otherwise specified.

If you need urgent mental health crisis support, please ring Whakarongorau on 0800 745 477.

• Need to talk? Free call or text 1737 any time for support from a trained counsellor.
• Lifeline—0800 543 354 (0800 LIFELINE) or free text 4357 (HELP).
• Suicide Crisis Helpline—0508 828 865 (0508 TAUTOKO).
• Healthline—0800 611 116.
• Samaritans—0800 726 666.
• Youthline (4 to 11 pm)—0800 376 633.
• Alcohol and Drug Helpline (10 am to 10 pm)—0800 787 797.
• OUTline LGBTQIA+ affirming support line (10am to 9pm weekdays, 6pm to 9pm weekends)—0800 688 5463.
• Help Wellington for those who have experienced sexual violence recently or in the past. For support or crisis intervention call 04 801 6655 and press 0.
• Impacted by sexual harm? Contact Safe to talk He pai ki te kōrero for confidential support from a trained specialist.
  • Call 0800 044 334.
  • Text 4334.
  • Livewebchat
  • Email support@safetotalk.nz

Our locations and operating hours

Postal address

Student Health & Counselling
PO Box 600
Wellington 6140