Privacy and confidentiality

Find out how the information you provide to us is kept confidential and learn more about how we store and access your personal information.

Privacy and confidentiality are taken very seriously at Mauri Ora. All our staff are required to sign a confidentiality agreement. Your health or counselling information is not available to academic staff or other University staff.

Shared electronic health and counselling record

Student Health and Student Counselling share an electronic appointment and database system. Personal health and counselling information obtained from you, along with notes from your clinical consultations, are documented on this electronic record. Your clinical notes are accessed by health and counselling professionals involved in your care and only they are authorised to do so. There is a facility within our computer system for making particular consultation notes only accessible to specified providers should you wish us to do this on any occasion.

When more than one health professional at Victoria University of Wellington is involved in your care (e.g. Student Health doctor and/or nurse and/or counsellor), information relevant to your care may be shared between those health professionals. This ensures we are all working together to provide you with the best possible care.

Transfer of notes

When you leave the University, we are happy to transfer your medical files to your next doctor. We do not transfer any notes to other parties without your consent. Generally, the transfer of notes is arranged between your new practice and Student Counselling notes are excluded, unless you specifically request for them to be transferred.

If you have any concerns about confidentiality and accessibility of medical information, discuss this with your health professional.

If in doubt, talk with us

If you have any concerns about privacy and confidentiality or would simply like more information about these topics, call us on 04 463 5308 and we will pass your call on to a manager. You can also read Mauri Ora's privacy statement for more information.