Provide feedback

We appreciate your feedback on Mauri Ora's services. Find out how to make a complaint.

Your feedback is valued and we welcome you to share your thoughts on our services. Feel free to provide your feedback to us in person, by calling +64 4 463 5308, or emailing

Sending complaints

If you have a complaint that goes beyond general feedback, we recommend that you submit a complaint form, which are available in our reception areas. Complaints are managed internally and will be handled with absolute respect and confidentiality. If you would like a copy of our complaints policy this can also be requested via our reception.

You also have the right to submit a complaint to the Health and Disability Commissioner (HDC). See the HDC's website for more information on this process.