We're always interested to hear your feedback on our services.

Your feedback is valued and we welcome you to share your thoughts on our services. Feel free to provide your feedback to us in person, by calling +64 4 463 5308, or emailing

Sending complaints

If you have a complaint that goes beyond general feedback, we recommend that you submit a complaint form, which are available in our reception areas. Complaints are managed internally and will be handled with absolute respect and confidentiality. If you would like a copy of our complaints policy this can also be requested via our reception.

You also have the right to submit a complaint to the Health and Disability Commissioner (HDC). See the HDC's website for more information on this process.