Counselling appointments

How to make a counselling appointment at Mauri Ora and what to expect when you see a counsellor.

COVID-19—important update

Aotearoa New Zealand is currently at COVID-19 alert level 2, apart from Auckland, Northland, and parts of the Waikato, which are at alert level 3.

It is essential that all students in New Zealand check the Ministry of Health website detailing locations of interest related to the latest COVID-19 community cases. You must follow the instructions on that site if they apply to you.

Mauri Ora (Student Health and Student Counselling) are currently operating at alert level 2 services.

Find out more about what alert level 2 means for services at Mauri Ora.

Student Counselling at Mauri Ora

Student Counselling provides short-term counselling support for any issues that are affecting your studies. For example, life challenges, relationships, family issues, sexuality, depression, anxiety, stress, and addiction.

Two or three counselling sessions are often enough to help manage things better and get your life and your studies back on track. We encourage you to seek help as early as possible if you’re struggling with your mental health—don’t think of counselling as a last resort. If you need more sessions, we will discuss this with you and work together to develop a plan.

All sessions are free for domestic students and NZAid students. View our pricing schedule if you're an international student.

Short-term counselling

One to three sessions with the same counsellor. The counsellor will clarify why you are here, assist you to resolve any immediate issues, and work with you to develop a plan to get back on track with your life and studies.

Same day counselling

A same day counsellor is available for one off on-the-day appointments between  10 am–4 pm Monday to Friday. If you are in crisis or need brief counselling support to discuss an extension, late withdrawal, academic progress difficulties, or are unsure who to see to sort out a personal or academic issue, this is an option for you.

Other counselling options

We have other counselling options available which can be discussed with your counsellor.

Cancellations

If you’re unable to keep a booked appointment we need at least 24 hours' notice. This allows us to offer the appointment to another student who needs our help. There will be a fee if you miss your appointment without cancelling or if you cancel at short notice.

Academic support

Help is available if you're feeling unwell, or if something else serious happens around exam time. You’re eligible to apply for an extension, aegrotat, or late withdrawal if exceptional personal circumstances are significantly disrupting your studies. See help at exam time for more information.

Wellbeing workshops

The university provides a range of workshops and classes on various topics. These include, presenting confidently, stopping procrastinating, mindfulness and grounding, sleep, managing anxiety, and regulating difficult emotions. You can register online.

Risk to self or others

If you or someone else is at risk of suicide or serious harm, we will ensure a counsellor or other clinician is able to see you promptly. Let our reception know if this applies to you.

Other counselling providers

There are other counselling providers available who charge no fees or reduced fees, depending on your financial situation.