How to make a counselling appointment at Mauri Ora and what to expect when you see a counsellor.
Student Counselling provides short-term counselling support for any issues that are affecting your studies. For example, life challenges, relationships, family issues, sexuality, depression, anxiety, stress, and addiction.
Two or three counselling sessions are often enough to help manage things better and get your life and your studies back on track. We encourage you to seek help as early as possible if you’re struggling with your mental health—don’t think of counselling as a last resort. If you need more sessions, we will discuss this with you and work together to develop a plan.
All sessions are free for domestic students and NZAid students. View our pricing schedule if you're an international student.
If you’re unable to keep a booked appointment we need at least 24 hours' notice. This allows us to offer the appointment to another student who needs our help. There will be a fee if you miss your appointment without cancelling or cancel at short notice.
Risk to self or others
If you or someone else is at risk of suicide or serious harm, we will ensure a counsellor or other clinician is able to see you promptly. Let our reception know if this applies to you.
Help is available if you're feeling unwell, or if something else serious happens around exam time. You’re eligible to apply for an extension, aegrotat, or late withdrawal if exceptional personal circumstances are significantly disrupting your studies. See Help at exam time for more information.
Duty counsellor for academic support
A duty counsellor for academic support is available for on-the-day appointments between 1–4 pm Monday to Friday, and between 10 am–4 pm Monday to Friday during the exam period. At busy times of the trimester, appointments with the duty counsellor are first in, first served, and there may be a wait to be seen. Arriving prior to 1 pm can be helpful in securing a duty appointment.
Other counselling providers
There are other counselling providers available who charge no fees or reduced fees, depending on your financial situation.
- Need to talk? (1737—24 hours a day)
- Youthline (0800 787 797)
- Samaritans (0800 726 666—24 hours a day)
- Wesley City Counselling (04 384 7695)
- Alcohol Drug helpline (0800 787 797—24 hours a day)
- Women’s Health Collective (04 384 7709)
- The Salvation Army (0800 53 00 00)
- Victoria University of Wellington Psychology Clinic (04 463 6400)