Counselling appointments

How to make a counselling appointment at Mauri Ora and what to expect when you see a counsellor.

COVID-19—important update

What alert level 1 will look like at Student Health and Student Counselling (Mauri Ora).

As the government restrictions placed on Health and Counselling services reduce, Mauri Ora can again begin to provide a service more closely resembling our service before COVID-19. Infection control will however remain a priority for some time to come and moving forward we want to keep and build upon the positive changes that have occurred during this time.

What this means is:

  1. You can book routine in-person appointments with your GP, Nurse and Counsellor by calling 04 463 5308.
  2. We will continue to provide both phone and video health and counselling services, meaning greater flexibility and choice of appointment type.
  3. Services will continue to be available to students not in Wellington and are living elsewhere in New Zealand.
  4. Greater access to the waiting rooms at both Kelburn and Pipitea will return, however some infection control restrictions will remain in place.
  5. Please continue to bring a mask with you to wear while you wait.
  6. If you want book an appointment or make an inquiry then our preference is that you call 04 463 5308. Non-urgent inquires can be made via


  1. Phone and video appointments with your GP remain available.
  2. Telephone triage remains available for urgent on the day requests.
  3. Prescription requests for your medication should continue to be requested using the Student Health (Mauri Ora) online form.


  1. Phone and video appointments with your Counsellor remain available.
  2. Duty counselling appointments (on the day) will be by phone, unless the student requests otherwise, and remain available to students across the country.

Some tips if you need to come in

  1. If you have an in-person appointment and develop cold or flu like symptoms prior to your appointment, you MUST contact reception as soon as you can and not come to Mauri Ora.
  2. Try not to arrive early for your appointment to keep time spent at Mauri Ora to a minimum.
  3. Use the hand sanitiser on entry.

We understand that this continues to be a worrying time for all students, particularly those with high health needs. Please contact us if you have any concerns about your health or wellbeing—call 04 463 5308.

At Student Health we continue to enrol new patients, so if you are a current student and haven’t yet registered you can do so on our website.

We will continue to provide updated information on our website and on social media channels.

Ngā manaakitanga

Student Counselling provides short-term counselling support for any issues that are affecting your studies. For example, life challenges, relationships, family issues, sexuality, depression, anxiety, stress, and addiction.

Two or three counselling sessions are often enough to help manage things better and get your life and your studies back on track. We encourage you to seek help as early as possible if you’re struggling with your mental health—don’t think of counselling as a last resort. If you need more sessions, we will discuss this with you and work together to develop a plan.

All sessions are free for domestic students and NZAid students. View our pricing schedule if you're an international student.

If you’re unable to keep a booked appointment we need at least 24 hours' notice. This allows us to offer the appointment to another student who needs our help. There will be a fee if you miss your appointment without cancelling or cancel at short notice.

Risk to self or others

If you or someone else is at risk of suicide or serious harm, we will ensure a counsellor or other clinician is able to see you promptly. Let our reception know if this applies to you.

Academic support

Help is available if you're feeling unwell, or if something else serious happens around exam time. You’re eligible to apply for an extension, aegrotat, or late withdrawal if exceptional personal circumstances are significantly disrupting your studies. See Help at exam time for more information.

Duty counsellor for academic support

A duty counsellor for academic support is available for on-the-day appointments between 1–4 pm Monday to Friday, and between 10 am–4 pm Monday to Friday during the exam period. At busy times of the trimester, appointments with the duty counsellor are first in, first served, and there may be a wait to be seen. Arriving prior to 1 pm can be helpful in securing a duty appointment.

Other counselling providers

There are other counselling providers available who charge no fees or reduced fees, depending on your financial situation.