Doctor and nurse appointments

Our dedicated team of doctors and nurses provide primary medical care as well as health education and promotion.

Important update—COVID-19

What alert level 2 looks like at Student Health and Student Counselling (Mauri Ora).

As the Wellington region is now in alert level 2, Mauri Ora will be required to resume infection control and distancing precautions.

This means:

  • We will deliver more of our health and counselling services online or by phone.
  • If you have an appointment currently booked, you may be contacted to be advised this will no longer take place in person.
  • Both Kelburn and Pipitea Mauri Ora remain open, however access to the waiting rooms will be restricted to those who are advised they need to come to an in-person appointment.
  • If you have one, please wear a mask to your appointment. If you are advised to come in, you must phone and let us know in advance if you have any symptoms—a cough, runny/blocked nose, sore throat, fever, or are newly breathless.
  • If you are concerned or feeling unwell, call 04 463 5308 or your usual GP if you are not enrolled at Student Health.
  • If you think you may have been in a location of concern, visit the Ministry of Health website and call Healthline on 0800 611 116.
  • Please be mindful that we are currently experiencing unprecedented demand and call wait times may be increased.

Health

  • You can continue to book routine phone appointments with your GP by calling 04 463 5308.
  • Telephone triage remains available for urgent on-the-day requests.
  • In-person services such as immunisations, ongoing depo contraception, B12 and testosterone injections, and cervical smears can be booked by support staff directly by calling 04 463 5308.
  • Prescription requests for your medication should continue to be requested using the Student Health (Mauri Ora) online form.

Counselling

  • Counselling is operating in a largely ‘business as usual’ manner at the moment.
  • If required, you can continue to book video and phone counselling sessions by calling 04 463 5308.
  • Same Day Counselling is currently operating from 1–4 pm. Same Day appointments are booked time-slots. Consultations are available either in person or by phone to those residing in New Zealand.

Some tips if you need to come in

  • Tell us if you have a cough, runny/blocked nose, sore throat, fever or are newly breathless. If you have any of these symptoms, do not come to Mauri Ora without phoning first.
  • If you have a mask, please wear it.
  • Please try not to arrive early for your appointment, to keep time spent at Mauri Ora to a minimum.
  • If you do arrive early for your appointment, wait outside if you can. Don’t enter the building until the time of your appointment.
  • Check in with the support staff member at the door.
  • You may be asked to wait outside, so dress for the weather and respect physical distancing. Your clinician may call you for further information.
  • Use the hand sanitiser provided on entry.
  • Remember your 1-metre physical distancing. Some parts of the waiting room will be blocked off for this purpose.

We understand that this continues to be a worrying time for all students, particularly those with high health needs. Please contact us if you have any concerns about your health or wellbeing—call 04 463 5308.

At Student Health we continue to enrol new patients, so if you are a current student and haven’t yet registered you can do so on our website.

We will continue to provide updated information on our website and on social media channels.

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