Safety and emergency

Find out what to do in a fire or other emergency and read about how to keep your flat or apartment and your room safe and secure.

Fire and emergency

Staff will explain emergency procedures when you move in, and you can find them on posters in your common areas. They will tell you what to do and where your evacuation assembly point is.

Your home is set up with fire protection which may include smoke and heat detectors, fire extinguishers and fire alarms. Make sure you take a moment to identify these at your flat or hall.

Evacuation

If you hear the fire alarm, you must leave the building immediately.

If your flat is not automatically connected to Fire and Emergency New Zealand, dial 111 and ask for the fire service.

The duty team and residential fire wardens have been trained in how to respond in an emergency and you must do as they ask.

If you need to evacuate:

• Do not attempt to take personal belongings with you.
• Close doors behind you as you exit to contain a fire.
• Where present, follow the green signs showing the shortest exit route.
• Make your way to the assembly point.

Personal and community safety

Be mindful of your personal security as well as the security of others in your flat or building.

• Always lock your bedroom door when you leave it.
• Make sure your flat’s external doors are kept locked at all times.
• Don’t prop open doors.
• Don’t let people you don’t know follow you into a building.
• Get to know your neighbours.
• Never lend your key or swipe card to another person.
• Don’t leave your room key under a pot plant, doormat, or on top of the door frame. These are the first places opportunist burglars would look.
• Close your windows when you are not in your room or flat.
• Don’t leave money or valuables in full view when you are not in your room or flat.
• Contact staff via the duty phone if you notice any suspicious people or behaviour in or around the community.

If you feel that your personal security is being threatened while you’re in your hall or flat, contact staff via the duty phone and a team member will assist you. If it’s an emergency, call 111 and ask for the police.