Whakaako mā te hangarau Teaching with technology

Support for using tools in Nuku

At Te Herenga Waka—Victoria University of Wellington teaching fully integrates technology for digital access, enhanced interactivity, and learning creation.

Information is available to aid teachers in what technology they could use in their teaching, how to apply it, and where to get support.

General support channels for Nuku

Technical issues logging a call

For technical queries and issues, such as error messages, tools not working, incorrect information or users in Nuku etc, please log a call via the staff service centre.

Nuku status and support

For information on systems statuses such as outages, performance issues and upcoming maintenance please refer to the  Nuku status and support page.

Canvas Guides

Full Canvas Guides available on the Instructure website for staff and students.

Yellow support button

Within Nuku, click on the yellow support button to access online support. Support information changes depending on which page and function you are on in Nuku (e.g. If in quizzes, support information with be focused on using, creating or managing quizzes). This is the best way of receiving just-in-time functional support for Nuku.

Student self-help resources for Nuku

The Student Support course catalogue includes courses for students which provide guidance and instructions on all aspects of using Nuku.

Go to the catalogue page and find out what courses and resources are available for students to understand how to engage with digital tools for learning.

Learn in Nuku

This course is designed specifically for Nuku. It provides students with guidance on how to use Canvas and other tools, highlighting functionality that they are likely to encounter in their courses. View course or enrol in course.

If you are already registered, you can choose to 'view course'. To enrol in the course, select 'enrol in course', which will add a card to your dashboard for easy future reference.

Nuku support for staff

Staff Support course catalogue -  Go to the Staff course catalogue page and find out what courses and resources you can access for yourself. Find a course, enrol in it and it will add it to your Nuku dashboard.

CAD resources found in the catalogue include the self-help courses: Teach in Nuku, Tools for L&T in Nuku, and Toiere

Teach in Nuku

This course provides guidance and instructions on all aspects of delivering your course on Nuku. To access this course, enrol on the Nuku website. Once you're enrolled, the course can be found on your Nuku dashboard.

The Course Preparation Checklist is stored within the Teach in Nuku course, and can be viewed on the Is your Nuku course ready for students? page.  As courses are automatically rolled over months before the trimester begins. This checklist was created for course coordinators and support staff to ensure that the course copy has been completed, and there are no issues in the course prior to it going live to students.  This checklist should be started before the first day of O' Week, and completed before teaching begins.

Nuku queries and advice

For functional queries regarding Nuku, such as assessment setup, content creation etc where the answer could not be found in the self-help resources, please email nuku@vuw.ac.nz.

You can also come along to a Nuku Support Hub session and ask some questions. These are held most Tuesdays and Thursdays 1:30pm – 2:15pm on Zoom: nukusupport.

For the full schedule of upcoming events, including Nuku Support Hubs and course preperation sesssions, refer to the events calendar.