A tool for improving the practice of stakeholder management in BPM projects

Zoom:  https://vuw.zoom.us/j/94189177687

Business process (BP) design projects often have many stakeholders who need to engage with the project in different ways. Although there is a considerable body of knowledge about stakeholder theory, there have been limited studies that examine the unique circumstances of BP projects. Anecdotally, stakeholder management on BPM projects remains a serious issue despite the extant body of knowledge about stakeholder management strategies. This presentation builds on a previous work presented at the BPM 2020 and 2021 conferences where Abbott and colleagues developed a taxonomy of stakeholder roles and factors influencing stakeholder engagement. The author team was suggested by the editorial team at the BISE (Business & Information Systems Engineering) journal to develop and test a tool that operationalized the model. This presentation is a “work-in-progress” report on this design science research (DSR) project. We will describe the goals of the project, and the tool development approach. We will present the artifact and describe the evaluation process we are intending to follow. 

We are actively seeking feedback on any aspect of the tool and our intended evaluation approach. We are also interested in people with BPM knowledge who are prepared to be involved as research participants. This presentation will be of particular interest to anyone involved in teaching, researching, or practicing BPM, and to anyone conducting DSR.  

Biographies  

Charon Abbot is Head of Business Services for an international assistance company.  She has worked in the Financial Services industry for 30 years, with broad-ranging experience.  This includes a variety of Process Improvement and Quality Management positions for the past 16 years, where she has led teams establishing BPM capabilities within different organisations.  Charon has delivered a large volume of projects and is a seasoned practitioner in process improvements. Charon’s prior experience includes various operational management experience and project management roles. She has an interest in Psychology, in particular, the people-related aspects of change and positive engagement of people in the workplace. She is also has been a guest lecturer on the topic of culture in process improvement at the Queensland University of Technology for the past 7 years.

Wasana Bandara is an associate professor in Process Management (BPM) and Information Systems (IS) at Queensland University of Technology. She is committed to producing innovative research that advances society. Wasana leads the Management branch of QUT’s distinguished Business Process Management (BPM) research group- specifically focused on the ‘human-centric’ aspects of BPM, and is the co-leader of QUT’s ‘Enfranchising Enterprises’ research program, where we enable organizations to radically change their business operations to empower and positively impact the eco-systems they function in.  Wasana has published 130+ refereed articles in leading IS and BPM outlets, won best paper awards, and received grants to support her research.

Dr Mary Tate an Associate Professor at Victoria University of Wellington, New Zealand. Mary is interested in theoretical and applied transdisciplinary research investigating the managerial, individual, and social impacts of digitization and new technologies on service management, process management, channel management, and service delivery.  She is also deeply engaged with the theoretical foundations and research methods used in the information system discipline, and with doctoral education and mentoring. Prior to joining academia, Mary had a career in service delivery and channel management in the banking, education, and IT sectors. Mary has more than 100 peer-reviewed publications. Her work has appeared in many leading journals including the European Journal of Information Systems, Journal of the Association for Information Systems, Information and Management, Journal of Business Research, International Journal of Information Management, Communications of the AIS, and Behaviour and Information Technology; as well as at leading Information Systems conferences.

When: Wellington 2 PM – 3 PM Tuesday 17/05/2022

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