Working with us
Discover the steps that you'll go through in working with us, from starting at university through to graduation.
The best way to access the support we offer is to make an appointment with a disability support navigator through our reception.
Here are the common steps that we will go through with you.
Supporting documentation
When you register, you'll need to provide us with some supporting documentation about your disability. You can learn more about this on our Register with us page.
Meet with a disability support navigator
When you disclose you have a disability on enrolment, or register with us directly, we’ll invite you to make an appointment with a disability support navigator. A navigator will meet with you to introduce you to what we provide, work with you to determine your disability needs for University, connect you with support and resources, and explain how we work.
If you have more complex needs, you may go on from there to have an appointment with a disability and inclusion adviser.
Establish your support
Once we’ve identified your needs, we’ll work with you to introduce you to the support and resources available, including self-help resources, and establish a specific support plan if needed.
Connecting you with other support
We work closely with staff across the University and external disability support agencies; whether it is your Tītoko student success adviser, course coordinator, or your transition support, we will work together to support you to achieve your goals.
Communication during trimester
During the trimester we will communicate with you via our regular newsletter, and directly as needed for things like service confirmations. We share events and notices like accessible route disruptions on our Instagram or Facebook page.
If you need anything from us or any issues arise (e.g., you encounter a physical access barrier) just make an appointment through reception to discuss this with a disability support navigator or disability and inclusion adviser.
Updating your support
We encourage you to book an appointment with us when you need to update your support, or when your needs change.
For most students this is once a year, and for those students with complex needs this is usually once a trimester.
What we don't do
We are not able to provide you with:
- Academic advice, or advice on academic progress, the first thing you should do is talk to your Student Success Adviser – they’re here to help. You can find your individual adviser through Pūaha.
- Extension requests, please contact your course coordinator directly.
- Therapeutic mental health support or talk therapy, this is the role of Mauri Ora-Health and Counselling, or your external mental health professional.
- Evidence of impairment for aegrotat applications. More information about the aegrotat process is here.
- Supporting documentation for limited full-time study applications. For more information, contact Study Link.
- Supporting documentation for withdrawal. More information about withdrawals can be found here Course additions and withdrawals.
- Support or services for students without a disability.
- Specific support services that we determine to be unreasonable after taking into account your disability related needs, the nature of your course or assessment, information from you, the principles of reasonable adjustments, equity, academic integrity, and fairness, and our resourcing.
- We also don’t provide support or services for disabled staff.
Prepare for meaningful employment
At any time during your study, particularly as you get close to graduating, we encourage you to connect with Careers and Employment and Workbridge who can help prepare you for meaningful employment during and after your study.