Bayu Nuswantoro

Exploring the impact of visibility on work processes in hybrid work environments

Supervisors: Professor Alex Richter and Professor Kai Riemer

Profile

Bayu's academic journey in Information Systems began during his Business undergrad, majoring in Human Resources Management, and deepened through his Master of Commerce, highlighting the critical role of technology in evolving work formats like remote, hybrid, and gig work. His post-graduation experience as a contract lecturer in Indonesia and the shift in work dynamics due to the Covid-19 pandemic further fueled his interest in these new arrangements. This led him to embark on a 2021 research program, supported by the Wellington Doctoral Scholarship, to delve deeper into these changing work landscapes.

Short abstract

Bayu’s research delves into how visibility — the degree of observability both in terms of observing and being observed — influences the work process in hybrid work settings. In these environments, visibility presents a double-edged sword. On one hand, it facilitates monitoring and mentoring, enhancing impromptu communication between superiors and subordinates. On the other, it risks interrupting work and compromising the flexibility that hybrid work promises. At the individual level, workers navigate this spectrum of visibility, balancing between being more visible and more invisible. Understanding how visibility affects work processes in hybrid work, particularly within specific industries or types of work, is crucial. Bayu hopes his research will directly inform practices for organizations navigating the challenges of the rising hybrid work arrangement.

Qualifications

MCom (Master of Commerce, Distinction), The University of New South Wales

BSc (Bachelor of Science, cum Laude), Universitas Gadjah Mada

Research Interests

Bayu's research interests encompass a range of topics including digital work, the future of work, the changing nature of work, and the spatiotemporal aspect of work.