FAQs
What can I pay for using the Payment Portal?
Use the Payment Portal to pay for your tuition fees and charges, products such as tools and materials required for select courses, miscellaneous fees and services, and university issued invoices.
More products and services, including accommodation fees, will be added over the coming months.
Can I access Payment Portal from a mobile device?
You can access the Payment Portal from any device and browser. You will need internet connectivity or must be connected to the University’s network to access the portal.
How do I log in to the Payment Portal?
Students and staff can use their university login credentials to log in to the Payment Portal.
If you do not have a university login, you can use an email address to create an account.
Which credit cards can I use to make payments?
Victoria University of Wellington accepts payment by Visa and MasterCard.
For students, you can also use Western Union Business Solutions—Global Pay for Students to make payment using a variety of payment methods, including UnionPay and International Bank transfer.
From 22 November 2020, payments made to the University by credit card and debit card will incur a convenience fee of 1.9%.
This fee is applied to recover those charges that we incur for processing credit and debit card transactions. For all transactions, an alternative payment method will be available. The convenience fee will be applied to transactions for goods and services, including domestic and international tuition fees. Payments made to Mauri Ora (Student Health) will be exempt from the convenience fee, as will payments for donations to the Victoria University of Wellington Foundation, administered by the Development Office.
I have a query about my tuition fee balance. Who do I contact?
If you have a question about your tuition account balance, contact student-finance@vuw.ac.nz and include your student ID number.
How do I find a specific product to purchase?
The online payment system allows you to navigate through the menu and find different products. Alternatively, you can use the search field in the top right corner of the screen to locate a product you would like to purchase.
For any queries about the products, or cancellations, contact the relevant school or department directly.
How can I obtain a refund?
Refund enquiries relating to tuition fees and charges should be directed to student-refund@vuw.ac.nz.
Refund or cancellation enquiries relating to all other invoices and payments should be directed to the relevant school and/or department.
Your bank is blocking the transaction
Some banks and card issuers will block any transaction they feel is not normal for your spending habits. This is usually based on what you have purchased in the past and what they expect you to purchase in the future. You may need to contact your bank or card issuer and explain that you are trying to make a purchase and request they remove the block.
I did not receive my receipt by email
First check your junk or spam folder.
If you have not received your receipt for a tuition fee payment, email student-finance@vuw.ac.nz and include your student ID number and date of payment.
If you have not received your receipt for all other payments, email onlinepayments@vuw.ac.nz.
Provide the following transaction details and we will email a copy of the receipt to you:
- your student ID/staff number (if applicable)
- your first name and last name
- date of purchase
- item purchased
- amount paid.
Receipts are also available in your ‘My Account’, provided you were signed in when you completed your payment.
I am having technical issues accessing this site. Who do I contact?
The Payment Portal works best in the latest versions of most internet browsers. If you are having issues, make sure that your internet browser is up to date.
You can either try again later or contact the Service Desk on 04 436 5050 or extension 5050, or email ServiceDesk@vuw.ac.nz.
I am concerned about the security of my credit card details
Credit card details are not viewed or stored by Victoria University of Wellington. The Payment Portal and Payment Gateway Providers used by the University are Payment Card Industry Standards (PCI-DSS) compliant.
I have further questions regarding my purchase. Who do I contact?
For enquires about tuition fee payments, contact student-finance@vuw.ac.nz.
For all other enquiries, including delivery enquiries, contact the relevant school and/or department directly.
I am a staff member/product owner and I have not received my sales report. Who do I contact?
Have you checked your junk or spam folder? Sales reports are scheduled daily to a nominated email address and will generate previous day sales made until 10 pm. Sales reports will only be issued if sales have occurred.
If you do not receive your sales report, send an email to onlinepayments@vuw.ac.nz.
I am a staff member and my business area would like to offer a product for sale. How do I arrange this?
Send an email to onlinepayments@vuw.ac.nz or call extension 5487.
I would like to provide feedback. Who do I direct my feedback to?
The University welcomes your feedback on the use of the Payment Portal. Feedback can be provided by emailing onlinepayments@vuw.ac.nz.
How do I delete my account on the Payment Portal?
Send an email to onlinepayments@vuw.ac.nz requesting that your ‘My Account’ be deleted.