About us

We provide infrastructure and support for most of the University’s technologies for staff and student administration, access, teaching, and research.

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Digital Solutions provides infrastructure, service and support for the majority of the University's information, communication and technology systems. This includes staff facilities for administration, teaching and research, and student facilities for teaching and student access. Digital Solutions also houses and supports core applications for some central business units.

Digital Solutions is organised by groups which are made up from specialist teams. These include:

The Directorate

Provides strategic and management leadership on information services and systems to support learning, teaching, and research for the University.

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Leanne Gibson

Chief Information Officer
Digital Solutions

Infrastructure and Services

Responsible for the development and management of the University’s IT infrastructure and systems and all aspects of service delivery and support. This includes the service management framework, all user support functions, all technology management functions, the standard operating environment, all audio visual facilities, and video conferencing facilities. It is also responsible for improving the technology capability of the organisation through the provision of training and 'value-added' support.

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Bruce Parrott

Associate Director, Infrastructure and Services
Digital Solutions

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Michelle Clarke

Service Desk Manager

Digital Solutions

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Craig Parker

Client Technology Manager
Digital Solutions

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Richard Hallam

Teaching Technology Manager
Digital Solutions

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Simon Warren

Networks Manager
Digital Solutions

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Rik Holmes

Systems Manager
Digital Solutions


Responsible for the development and management of the University’s core applications including student academic focused applications. This includes business analysis, solution development, applications management and support, system and web integration, and database administration.

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Andrew Matthews

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Des Kelly

Applications Analysis Manager
Digital Solutions

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Shanmuganathan Thayaparan

Applications Development Manager
Digital Solutions

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Ash McPherson

Applications Support Manager

Digital Solutions

Programme Office

Responsible for the management and delivery of an ongoing programme of projects and business analysis. The programme includes core Digital Solutions infrastructure projects and the delivery of business solutions.

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Peter Borich

Associate Director, Digital Transformation
Digital Solutions

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John Raybould

Lead Project Manager
Digital Solutions

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Ryan Nicholson

Manager - Service Design & Development
Digital Solutions

Architecture and Security

Responsible for development and management of the architectural requirements of the University with an emphasis on information and systems security. We also make sure all projects, applications and systems are developed and managed within agreed information and security standards.

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Nigel Bates

IT Procurement

Responsible for implementing modern procurement best practice strategies that meet the University’s on-going and changing business technology requirements.

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Thanh Day

Image Services

Responsible for providing photographic, video, and multimedia resources to clients within the University.

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Nando Miranda Costa Azevedo

Production Manager Image Services
Digital Solutions