Terms and conditions—Victoria University of Wellington Online Store

1. Introduction

Welcome to the Victoria University of Wellington (“Victoria University”, “we”, “our”, “us”) online store. By accessing or purchasing from this website, you agree to be bound by these Terms & Conditions. Please read them carefully before making a purchase.

2. Products & Availability

  • We do our best to ensure all product descriptions, images, and pricing are accurate, but errors may occur.
  • All products are subject to availability. If an item you order is out of stock, our supplier will notify you and provide a refund or exchange.

3. Pricing & Payment

  • All prices are listed in New Zealand dollars (NZD) and include Goods and Services Tax (GST) unless stated otherwise.
  • Payment must be made in full at the time of purchase via the payment options available on our site.
  • We reserve the right to change prices at any time.

4. Shipping & Delivery

  • Orders are dispatched within three business days. Shipping times may vary depending on your location.
  • Shipping is only available within New Zealand.
  • Delivery costs are displayed at checkout.
  • Risk of loss or damage passes to you once the order has been delivered to the address you provide.

5. Returns & Refunds

  • You are entitled to the rights and remedies available under the New Zealand Consumer Guarantees Act 1993 and Fair Trading Act 1986.
  • If a product is faulty, damaged, or not as described, we will repair, replace, or refund in line with consumer law.
  • Change-of-mind returns are not offered.

6. Intellectual Property

  • All content on this site, including images, logos, text, and designs, is the intellectual property of Victoria University or its licensors.
  • You may not reproduce, distribute, or use any content without prior written permission.

7. Limitation of Liability

  • To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential loss arising from your use of this website or purchase of our products.
  • Nothing in these Terms excludes or limits your rights under New Zealand consumer law.

8. Privacy & Data Protection

  • We collect and use your personal information in accordance with the University's Privacy Notice.
  • By using this website, you consent to such collection and use.

9. Governing Law

These Terms & Conditions are governed by the laws of New Zealand. Any disputes will be subject to the exclusive jurisdiction of the New Zealand courts.

10. Contact Us

If you have any questions or concerns, please contact our fulfillment partners:

Always Made Special
Email: info@alwaysmadespecial.co.nz
Phone: +63 3 365 4585