Find out how to make a counselling appointment at Mauri Ora and what to expect when you see a counsellor.

Student Counselling provides short-term counselling support for any issues that are affecting your studies. For example, life challenges, relationships, family issues, sexuality, depression, anxiety, stress, and addiction.

Two or three counselling sessions are often enough to help manage things better and get your life and your studies back on track. We encourage you to seek help as early as possible if you’re struggling with your mental health—don’t think of counselling as a last resort. If you need more sessions, we will discuss this with you and work together to develop a plan.

How to make an appointment

You can make an appointment for counselling by visiting us at the Mauri Ora reception at either Kelburn or Pipitea during opening hours or by phoning the support team on +64 4 463 5308.

Risk to self or others

If you or someone else is at risk of suicide or serious harm, we will ensure that a counsellor or other clinician is able to see you promptly. Let Mauri Ora reception know if this applies to you.

For an emergency that is happening right now, dial 111, or 8888 on campus. To discuss your own or someone else’s safety or acute mental health crisis, phone Crisis Resolution Services (CRS) on 0800 745 477. They’re available 24 hours a day.

Academic support

You’re eligible to apply for an extension, aegrotat, or late withdrawal if exceptional personal circumstances are significantly disrupting your studies. Exceptional personal circumstances may include mental health difficulties, stressful events outside your control, illness, bereavement, concern about the health and wellbeing of a close relative or friend, an impairment assessed by Disability Services, compulsory attendance at court, significant cultural commitments, or activities in which you are representing the University.

If you’re seeking an extension or other flexible arrangement, contact your course coordinator first. Ask them directly for what you need, and where appropriate, briefly explain why. You are not expected to reveal sensitive personal or health details.

If for any reason your course coordinator requires more details or evidence, get in touch with us. We are generally able to contact your course coordinator by email within a few days of you contacting us.

Duty counsellor

A duty counsellor for academic support is available for on-the-day appointments between 1–4 pm Monday to Friday, and between 8.30 am–4.30 pm Monday to Friday through the examination period. During busy times of the trimester appointments with the duty counsellor are first in, first served. Arriving prior to 1 pm can be helpful in securing a duty appointment.

Cancelling an appointment

We need 24 hours’ notice if you’re unable to keep a booked appointment. This allows us to offer the appointment to another student who requires our help.

To cancel your appointment, you can call, email, or visit us.

There is an $18 fee if you miss your appointment without cancelling, or if you cancel at short notice.


All sessions are free for domestic students and NZAid students.

International students

If you are insured with the Studentsafe insurance scheme, Student Counselling will bill the insurer directly. This means you won’t need to pay anything on the day of your appointment.

If you are insured with another insurance company, you will need to pay on the day of your appointment and claim reimbursement from your insurer. The fee will range from $30–$75 depending on the nature of your appointment.