Find out what tests require online invigilation, how to install and use ProctorU before your test, and who to contact for technical support.
Invigilation is a process of online supervision of tests to ensure academic integrity is maintained.
The University is committed to student learning. The COVID-19 pandemic has required us to change our assessment approaches in keeping with the advice from government and health authorities. We need to use the ProctorU online invigilation software to help us ensure high levels of academic integrity and meet accreditation requirements, while ensuring students’ health and safety. The University has carefully examined this software to ensure it is the best option for our needs.
Tests will be delivered using Blackboard, or Microsoft Word and Turnitin which is consistent with testing in Trimester 1. ProctorU is only used for the invigilation of the test, not the test itself, and is used in conjunction with Blackboard, or Microsoft Word, and Turnitin.
ProctorU is an online invigilation service that allows you to take your test remotely. It monitors the test environment both physical through test takers’ device web cam and microphone, as well as monitoring what software is running on the device. Using artificial intelligence, it creates an alert when it believes there may be an issue, the University staff are then responsible for reviewing the alert and deciding whether misconduct has occurred.
ProctorU tests in 2020
ProctorU will only be used for certain tests that require it due to external accreditation. ProctorU will be used for the following Trimester 2 tests:
|COML 203||21 /10/2020|
|COML 204||21 /10/ 2020|
|ACCY 308||16 /10/2020|
Preparing to use ProctorU to take a test
You should set up your ProctorU account and download the browser extension well in advance of your test. This can be done from within Blackboard by going to the ProctorU link in your course as communicated by your course coordinator. It is important that you:
- Use your Blackboard username and myVUW student email address when setting up the account as this is needed to verify your identity in your test.
- Complete the set-up process on the device you intend on using for the test.
You will also need to have a valid photo ID which can be your student ID or a government issued ID (not a photo or copy of your ID). If you do not have an ID you will not able to sit your test.
Tests must be taken in a private well-lit room that is not on campus with no other people present. The workspace will need to be cleared of other computers and materials that are not allowed in the test. It is recommended that you identify a room you will be able to use in advance of test.
Preparing your device
In order to use ProctorU, you will need a desktop or laptop computer (you cannot use a tablet, Chromebook, or mobile device) a high-speed internet connection, a webcam (internal or external), a Windows or Apple operating system, Chrome or Firefox web browser, and a photo ID (can be your student ID, or a government issued). It is recommended that you use a personal device as work devices can be locked down, which could interfere with the ProctorU software.
We recommend that you visit ProctorU's test site prior to your online invigilated test session to test your equipment from the location where you will sit the test. We recommend you click on the button that says “Connect to a live person” to fully test out your equipment.
Access to a suitable laptop / webcam
If you do not have access to a laptop, or a webcam / microphone, the University can loan these—complete the Loan Laptop Eligibility form to start the process. If you need a webcam (with built in mic) please fill out the same form, but cross out Laptop and write “webcam”.
We prefer you to collect these items from the Kirk building on the Kelburn campus, but we can courier to students who are not in Wellington if required. Full details will be provided once the application is approved. We cannot provide these items to students not in New Zealand.
Please allow at least 2 weeks before your test for the request to be processed.
ProctorU testing—How it works and what to expect
These are the steps you need to follow to take your test:
- You need to schedule into ProctorU test sessions at least 2 weeks before the test. The ability to do this will be made available through Blackboard. It is strongly recommended that you schedule your test session as soon as possible so you get a time that works well for your schedule and fits within the exam window.
- At the time of your exam, a button to start your test will appear in your ProctorU system. You’ll log into your account, click the start button and be prompted to download the software ‘LogMeInRescue’ which will allow the ProctorU invigilator to connect with you.
- You will be guided through a 10 to 15-minute start-up process with a human invigilator communicating with you over live chat. Note this time is not part of your test duration. They will verify your identity, review the rules of your exam, ensure the testing area is secure and there are no unpermitted resources, and get you into your exam.
- Once the start-up process has finished, the human invigilator will stop monitoring you but will still be available via the live chat if needed. You will then be monitored by artificial intelligence and recorded during your exam to make sure that no one has any unfair advantages while testing.
- If academic misconduct is suspected, the University be notified and will have video evidence of your session.
If you experience any technical issues during the start-up process, ProctorU technicians will work with you until the problem is resolved. If your connection drops ProctorU will attempt to contact you on the phone number you provide when you set up your account to assist you getting back into your test. In extreme cases when you cannot connect due to technical problems, you may have to reschedule by emailing firstname.lastname@example.org.
Students with disabilities
If you have an ongoing impairment or condition, contact Disability Services as early as possible during the trimester to discuss your situation.
If you have accessible test or exam accommodations, you will still be using ProctorU and need to follow all the setup process. The exception is if you have a reader writer, in this case the reader writer will invigilate.
If you are engaged with Disability Services and have any concerns about your accessible test or exam accommodations, please contact email@example.com.
ProctorU should be contacted in the first instance for any technical issue related to ProctorU. They can be contacted by students 24/7 for support:
- If a ProctorU account has been created there is a live chat option available once logged in ProctorU.
- A support ticket can be logged.
- Test taker help centre can be accessed.
Blackboard technical issues can be raised to the Digital Solutions service desk—see their contact details.
Test content issues should be raised with your Course Coordinator.
Students that need help preparing their device for a test can visit a Laptop Clinic.
Students can email firstname.lastname@example.org with general queries.
Student who require certain accommodations should contact Disability Services.
ProctorU tests privacy information
Find out about ProctorU's privacy information: why test are invigilated, what information is collected, and how the data is processed.