Privacy and confidentiality

Find out how the information you provide us is kept totally private and access our privacy statement.

Privacy and confidentiality are taken very seriously at Student Health.

All Student Health staff are required to sign a confidentiality agreement. Clinical information is not available to academic staff or other University staff. The only exception is information contained in medical certificates or aegrotats, which is provided to other University staff with your consent.

Know your rights

You have the right to access the health information we hold about you (and have it corrected) under rule 6 and 7 of the Health Information Privacy Code 1994.

For further information on your rights and how we can or cannot use your information, read our student privacy statement.

Storage of medical notes

Medical information about you is kept on computer system, although some of you may have paper-based notes as well. Only staff of this clinic have access to the computer information and paper files.

Computer medical notes

These can be accessed by all the clinical care providers (i.e. doctors, nurses, counsellors) . However:

  • There is a facility within our computer system for making particular consultation notes only accessible to specified providers should you wish us to do this on any occasion.
  • No member of the clinical staff is permitted to browse without clinical reason.

Disposal of notes

Redundant health information e.g. copies of letters or results which have been filed electronically are disposed of on the premises by secure shredding. Medical notes which exist as paper-based files are retained by Student Health for about 10 years in a secure facility.

Computerised clinical files are 'inactivated' if a student does not re-enrol, but remain retrievable within the system should they be required.

Transfer of notes

When you leave the University, we are happy to transfer your medical file to your next doctor. We do not transfer any notes to other parties without your consent. Generally the transfer of notes is arranged between your new practice and Student Health—patients do not have to actively collect and deliver this information.

If you have any concerns about confidentiality and information access, discuss this with your health professional.