Counselling appointments

How to make a counselling appointment at Mauri Ora and what to expect when you see a counsellor.

Important update—COVID-19

What alert level 2 will look like at Student Health and Student Counselling (Mauri Ora).

We don't want to lose ground on the gains that New Zealand has made, with the protection of both students and staff a priority. Therefore, at level 2 we will continue with infection control and distancing precautions.

We will continue to deliver the majority of our Health and Counselling services online or by phone. Our services will continue to be available to students who cannot return to Wellington and are living elsewhere in New Zealand and from Monday 18 May, Student Health and Student Counselling (Mauri Ora) will provide some in-person counselling, doctor, and nurse appointments.


  • You can continue to book video and phone counselling sessions by calling 04 463 5308.
  • Duty counselling appointments (on the day) will continue to be by phone only and remain available to students across the country.
  • If you are currently seeing a counsellor and require an in-person counselling session then please discuss your needs with your counsellor.
  • If you are not currently seeing a counsellor and require an in-person counselling session then please discuss this with our reception team. Availability will be limited so the waiting time for an in-person session may be longer than for phone and video counselling.

If you need to come in

  • Tell us if you have a cough, runny/blocked nose, sore throat, fever, or are newly breathless. If you have any of these symptoms, do not come into the building without phoning first.
  • If you have a mask, please feel free to wear it.
  • Try not to arrive early for your appointment to keep time spent at Mauri Ora to a minimum.
  • If you do arrive early for your appointment, please wait outside if you can. Don’t enter the building until the time of your appointment.
  • Please check in with the support staff member at the door.
  • You may be asked to wait outside so please dress for the weather and respect physical distancing. Your clinician will call you when they are ready to see you.
  • Use the hand sanitiser on entry.
  • Remember your 2 metre spacing—some parts of the waiting room will be blocked off.

We understand that this continues to be a worrying time for all students, particularly those with high health needs. Please contact us if you have any concerns about your health or wellbeing —call 04 463 5308.

We will continue to provide updated information on our website and social media channels.

Student Counselling provides short-term counselling support for any issues that are affecting your studies. For example, life challenges, relationships, family issues, sexuality, depression, anxiety, stress, and addiction.

Two or three counselling sessions are often enough to help manage things better and get your life and your studies back on track. We encourage you to seek help as early as possible if you’re struggling with your mental health—don’t think of counselling as a last resort. If you need more sessions, we will discuss this with you and work together to develop a plan.

All sessions are free for domestic students and NZAid students. View our pricing schedule if you're an international student.

If you’re unable to keep a booked appointment we need at least 24 hours' notice. This allows us to offer the appointment to another student who needs our help. There is an $18 fee if you miss your appointment without cancelling or cancel at short notice.

Risk to self or others

If you or someone else is at risk of suicide or serious harm, we will ensure a counsellor or other clinician is able to see you promptly. Let our reception know if this applies to you.

Academic support

Help is available if you're feeling unwell, or if something else serious happens around exam time. You’re eligible to apply for an extension, aegrotat, or late withdrawal if exceptional personal circumstances are significantly disrupting your studies.

See Help at exam time

Duty counsellor for academic support

A duty counsellor for academic support is available for on-the-day appointments between 1–4 pm Monday to Friday, and between 10 am–4 pm Monday to Friday during the exam period. At busy times of the trimester, appointments with the duty counsellor are first in, first served, and there may be a wait to be seen. Arriving prior to 1 pm can be helpful in securing a duty appointment.

Other counselling providers

There are other counselling providers available who charge no fees or reduced fees, depending on your financial situation.