Appointments and services

The Mauri Ora (Student Health and Counselling) team provide a range of services to help students manage their physical and mental wellbeing while at university.

Important update—COVID-19

Following government instructions, from Monday 23 March onwards the University's Student Health and Student Counselling (Mauri Ora) services will provide all appointments online or by phone.

All appointment requests or requests for medical advice should also be made by phone on 04 463 5308, or by calling the contact centre on 0800 04 04 04 and they will transfer your call.

Do not come into the practice to make enquiries. If you need to come in for a consultation, you will be advised of this by your clinician.

If it is an emergency, contact 111.

Prescription repeats for your medication should be requested using the Student Health (Mauri Ora) online form. Let us know where you would like these faxed to as these can no longer be collected from Mauri Ora in person. If you have run out of medication, call Student Health on 04 463 5308 during business hours.

We understand this is a particularly worrying time for students with high health needs. Student Health will continue to provide medical assistance—call 04 463 5308.

If you are registered with Mauri Ora, we will support your health needs from wherever you are now based in the country. We will be able to make sure you have the medications you need and connect you with your GP or one of our nurses by phone and video consultation.

We will provide updated information on our website and social media channels.


In response to COVID-19, changes will be made to GP, nurse, and counsellor appointments and prescription medication services.

Doctor and nurse appointments

Our dedicated team of doctors and nurses provide primary medical care as well as health education and promotion.

Counselling appointments

How to make a counselling appointment at Mauri Ora and what to expect when you see a counsellor.

Specialist clinical services

Student Health offers a number of different specialist services. We can arrange appointments on campus, or point you in the right direction.

Accessing transgender healthcare

Our health and counselling (Mauri Ora) teams can provide advice and support for transgender healthcare.

Repeat prescription request

You can complete our online form to order a repeat prescription of medication.

Help at exam time

Sickness, injury or serious personal circumstances may significantly affect your ability to take exams or assessments. Learn about the support we provide.


We're always interested to hear your feedback on our services.