Student support coordinators

Get confidential help to support your health and wellbeing while you're staying in University accommodation.

All students staying in a University hall of residence have access to professional and confidential assistance from student support coordinators (SSC). The student support coordinators are registered health practitioners who are experienced in helping students manage the demands in studying and living away from home

Help in University halls

Get help with counselling support for:

• issues affecting your studies
• your wellbeing
• the sexual harm complaints process
• problems with your university experience.

This is a judgement, harassment, and discrimination-free service.

Support

You can request help from a student support coordinator to get a safety or support plan based on your needs.

The sessions are up to 50 minutes long at a location that suits you and your SSC (this can be at your hall or somewhere else).

Meet the student support coordinators

How to make an appointment

To make an appointment with your hall’s SSC, you will need to complete the Mauri Ora—Student Support Coordinator Intake Form. Once we receive your referral, one of our student support coordinators will be in touch with you to arrange an appointment.

Email, call, or text

Email or text us directly to request an appointment. The student support coordinators work Monday to Friday from 8:30 am to 5 pm, and respond to enquiries during these hours. Call your hall duty phone number if you have an issue outside of these hours.

Urgent help

If you need an urgent, same-day appointment, reach out to Mauri Ora, Student Health and Counselling’s support team, to speak with a duty counsellor on +64 4 463 5308.

Safety concerns

If you are concerned for your safety, please phone Te Haika on 0800 745 477, or visit your local hospital emergency department.

Your privacy

The student support coordinators abide by the Mauri Ora privacy and confidentiality agreement. Make sure you read this, as it tells you what you need to know about how we record, store, and dispose of your session notes.

We take your confidentiality seriously. If we have concerns about your risk or risk to someone else, we have a duty of care to inform your head of hall and may need to refer you for further assessment by the Crisis Resolution Service at Wellington Hospital.