Dr Richard Norman

Adjunct Research Fellow
School of Management


Dr Richard Norman teaches human resources management, and training and development, with a particular focus on New Zealand public sector organisations, and is also currently the Discipline Head in this area.

His research focus has been on the impact of employment change on a medium-sized city such as Wellington, considering issues such as:

  • How can people, organisations and public sector organisations adapt sufficiently quickly to technology change which is bringing a 'fourth industrial revolution' and major upheaval for occupations which can be carried out through computers or robots?
  • How can a 'secondary' city such as Wellington rethink its work base to survive and thrive in this era of rapid change, and avoid being overshadowed by mega cities such as Auckland?

With support from Wellington Regional Council and Grow Wellington, this research has involved Human Resource Management students taking part in field work about changing work (see the Working Capital website for findings).

Dr Norman's previous research on performance management challenges of the decentralised model adopted by the New Zealand public management model in the late 1980s-1990s included completion of a PhD and book entitled Obedient Servants? Management freedoms and accountabilities in the New Zealand public sector (Victoria University Press, 2003).


PhD, Master of Public Policy, BA, Wellington

Selected publications and presentations


Norman, R. and Teahan, B. (2015) Growing Community Housing – challenges for Government policy and Community providers. Policy Quarterly, May, 2015.

Gill, D., Pride, S., Gilbert, H., Norman R., and Mladenovic, A., (2010) The Future State Project: Meeting the challenges of the 21st century. Policy Quarterly, August, 31-39 Vol 6, No 3.

Norman, R. (2008). At the centre or in control? Central agencies in search of new identities. Policy Quarterly, Vol.4, Issue 2. 33-38.

Norman, R (2010) New Zealand Public Management – Tensions of a model from the 1980s. Public Sector, the magazine of the New Zealand Institute of Public Administration, 8-9.

Norman, R (2008) How should State-owned Enterprises be governed? Prepared for Institute of Public Administration conference, to debate governance issues with the Minister of State Owned Enterprises) Public Sector, Volume 30 (4), 36-41

Norman, R (2007) De-fragmenting E-Government in New Zealand. Case study about governance of e-government. Harvard Kennedy School of Government case library.

Norman R, (2006). New Governance, New Dilemmas: Post-Reform issues in New Zealand’s Public Sector. Policy Quarterly, Wellington, Vol 2 (3) 24-31.

Norman, R., 'Recovering from a tidal wave: New directions for performance management in New Zealand's public sector', Public Finance and Management, 4, 3 (2004), 429-447.

Norman, R., 'The Public Service Human Resource Framework: Providing glue without gumming up the system?', Public Sector, 27, 3 (2004), 7-12.

Norman, R. and Gregory, R., 'Paradoxes and Pendulum Swings: Performance Management in New Zealand's Public Sector', Australian Journal of Public Administration, 62, 4 (2003), 35-49.

Norman, R., (2002) Managing through measurement or meaning? Lessons from experience with New Zealand's public sector performance system, International Review of Administrative Sciences, 68 (2002), 619-628.

Norman, Richard (2001) Letting and Making Managers Manage the Effect of Control Systems on Management Action in New Zealand's Central Government, Public Sector, 24, 2, (2001), pp. 2-7.

Books/scholarly editions

Norman, R.J., Tyson, J., and Westaway, J., The Integrated National Crime Information System (ANZSOG Case Programme, Australia/New Zealand, 2005).

Norman, R.J. and Platt, T., The New Zealand Customs Service: recruitment, selection and integrity (ANZSOG Case programme, Australia/New Zealand, 2005).

Norman, R., Obedient Servants? Management Freedoms and Accountabilities in the New Zealand Public Sector (Wellington, Victoria University Press, 2003), 256pp.

Conference presentations and conference contributions

Norman, R. New Public Management’s impact on capital cities – new economic and employment challenges for Wellington, New Zealand. Paper accepted for presentation to the 20th anniversary conference of the International Public Management Network, University of St Gallen, Switzerland. Accepted for publication in Policy Quarterly, late 2016.

Stevens, M. and Norman R. Industry Expectations of Soft Skills in IT Graduates. A Regional Survey. Presented by Matt Stevens at the ACE 2016 (Australasian Computing Education) conference, Canberra, February 2-5.

Norman, R. Managing for outcomes: New Challenges for New Zealand public service chief executives. Presented to the biennial conference of the Public Management Research Association, Madison, Wisconsin, June 2013.

Norman, R (2009) New Zealand public management – tensions of a model from the 1980s. Presentation for the series ‘Building a 21st century public service’, held by the Institute of Policy Studies and Institute of Public Administration of New Zealand, Wellington, September 29.

Norman, R. Controlling or empowering? (2008) New capability challenges for Central agencies. Presented at conference entitled ‘The Many Faces of Public Management Reform in Asia-Pacific, organised by the Asia-Pacific Governance Institute and International Public Management Network, Bangkok, Thailand, July 7-9. Awarded best paper for the conference (from among 25 papers).

Norman, R., and Gill, D. (2008). Budget Reform in New Zealand. A comparative case study for a workshop in The Hague, Netherlands, June 2008 in preparation for a book to be published by Edward Elgar Ltd. about budget reform in twelve countries.

Norman, R. (2008) Shaping the strategic centre. New capabilities for central agencies? Twelfth Annual Conference of the International Research Society for Public Management, Brisbane, Australia, 26 – 28 March, 2008

Norman, R (2008). At the centre or in control? Central agencies in search of new identities. Presented at After the Reforms – a review of New Zealand’s public management reforms, twenty years on, Wellington, February 28-29.

Norman, R (2007) How should State-owned Enterprises be governed? (Speech for Institute of Public Administration of New Zealand conference, to debate governance issues with the Minister of State Owned Enterprises)

Laking, R. and Norman R. (2006). Inside public sector reform: case studies from the Commonwealth Advanced Seminar. 2006 Biennial conference of the Commonwealth Association of Public Administration and Management (CAPAM), Sydney, October 21-26.

Norman, R. (2006) Steering without stifling? Dilemmas of delivering government services through ‘arms-length’ organizations. Presentation to International Association of Institutes and Schools in Administration (IASIA), Warsaw, Poland, July 5 – 8.

Norman, R. (2006) ‘Managing for outcomes while accounting for outputs.’ Defining ‘public value’ in New Zealand’s performance management system. Conference about ‘A performing public sector’. The second transatlantic dialogue, organized jointly by the European Group of Public Administration (EGPA) and the American Society of Public Administration (ASPA), Leuven, Belgium, 1 - 3 June.

Norman, R. (2006). When the ‘for sale’ notices are withdrawn: How should State Owned Enterprises be governed? Paper for the Ninth International Research Symposium on Public Management Glasgow, Scotland, April 10 – 12.

Shand, D., and Norman, R. (2005). Performance Budgeting in New Zealand. Presentation for seminar organized by the International Monetary Fund (IMF) on performance budgeting, Washington, DC, December 8-9.

Norman, R. (2005) Dilemmas of New Governance. Post reform issues in New Zealand’s public sector. Presentation for British Public Administration Committee, Nottingham, England, September 5 – 7.

Norman, R., 'Pioneering accrual accounting and ouputs budgeting - the New Zealand experience', The Annual Conference of the Association of Public Policy and Management, (Washington DC, November 2003).

Norman, Richard, 'Letting and Making Managers Manage: The Effect of Control Systems on Management Action in New Zealand's Central Government', 22nd Annual Research Conference of the Association for Public Policy and Management, (Seattle, Washington, USA, November 2000).

Published conference papers

Norman, R.J., 'Dilemmas of New Governance: Post reform issues in New Zealand's public sector', Conference of the British Public Administration Committee, (2005).

Norman, R.J., 'Performance Budgeting in New Zealand', International Monetary Fund, (2005).

Working and occasional papers

Norman, R. Wellington’s digital sector – growing under the radar. A 24 page report prepared for the Wellington Regional Strategy, Wellington Regional Council, October 2015.

Norman, R. and Oakden, J. Wellington’s knowledge economy – coming to grips with technology change. Published for Wellington Regional Strategy, June 2014.

Norman, R. and Stace, D., The Rich Agenda of Public Sector Change (Sydney, Centre for Corporate Change, Australian Graduate School of Management, University of New South Wales, 1998), Paper 94, 32pp.

Edited books

Norman R (May 2007) (editor) Shaping the Future. A record of legacies created by Sir Roy McKenzie, 52 pp. Published by Victoria University of Wellington and the Rotary Club of Wellington.

Norman, R. (2008) Managing Performance – New Challenges for Central Agencies. The Case of New Zealand. Published in Holy Grail or Achievable Quest. International Perspectives on Public Sector Performance Management. Published by KPMG International in association with the Commonwealth Association of Public Administration and Management, Institute of Public Administration of Australia, and Institute of Public Administration of Canada.

Chapter in books

Norman, R. (2011) Re-defining ‘Public Value’ in New Zealand’s Performance Management System, Chapter 12 in Public Value: Theory and Practice. Edited by John Benington and Mark Moore, Palgrave Macmillan, Basingstoke, United Kingdom.

Norman, R (2011) NPM Ideas and Social Welfare Administration in The Ashgate Research Companion to New Public Management, Ashgate United Kingdom. Edited by Tom Christensen and Per Laegreid. From Future State. Directions for public management in New Zealand. Edited by Bill Ryan and Derek Gill. Victoria University Press, 2011.

Norman, R., and Gill, D. (2011) Restructuring: An over-used lever for change in New Zealand’s state sector? Chapter 9, pp 262-280.

Plimmer, G., Norman, R., and Gill, D. (2011) Skills and people capability in the future state: Needs, barriers and opportunities. Chapter 10, pp 281 – 305. 24 pages.

Norman, R., and Gill, D. (2010) Budgeting in New Zealand after the Reforms - from Radical Revolutionary to Cautious Consolidator. Chapter 6, in The Reality of Budgetary Reform in OECD Nations. Trajectories and Consequences. Edited by John Wanna, Lotte Jensen and Jouke de Vries. Edward Elgar Ltd, UK

Christensen, T., Laegried, P., and Norman, R. (2007) Organising Immigration. A comparison of New Zealand and Norway. Transcending New Public Management, Ashgate, Aldershot, United Kingdom, pp 111-133.