Refunds and Transfers
Find out how to transfer or cancel your International English Language Testing System test.
Cancellations and Refunds
To be eligible for a refund you need to notify us at least five weeks before the test date. If you notify us less than five weeks before the test, you will not receive any refund (unless you have a genuine medical reason). Please refer to the table below for the deadlines for each test.
You will also need to provide an official bank statement (including your personal details and bank account number). Our finance department require this in order to process refunds.
If you do not come to the test on your scheduled date, you will not receive any refund, unless you can provide a medical certificate to show you were unfit to sit the test on that day. You will need to submit a completed refund request within 5 working days of the test.
An administration fee of 25% will be deducted from refunds (waived for genuine medical reasons).
Transferring your test date
If you cannot sit the test on the date you applied for and want to transfer to another date, you must notify us five weeks before the date of the test you have applied for. Your new test date must be within 3 months of the original one you booked for. There will be a $50 administration fee for the transfer (waived for genuine medical reasons). We will send you a payment link via email.
If you do not notify us five weeks before the date of the first test you will have to pay the full test fee for a new test. This rule applies regardless of when you applied for the test.
Refer to the test dates information for alternative test dates.
Refund/Transfer Application Process
- Fill in the Request for Refund/Test Date Transfer Form.
- The IELTS Centre Coordinator will contact you about your request.
Deadlines for refunds and transfers
|Test Date||Refund and Cancellation Deadline|
|7 December 2019||1 November 2019|
|18 January 2020||13 December 2019|
|1 February 2020||27 December 2019|
|22 February 2020||17 January 2020|
|21 March 2020||14 February 2020|
|18 April 2020||13 March 2020|
|30 May 2020||24 April 2020|
|11 July 2020||5 June 2020|
|22 August 2020||17 July 2020|
|12 September 2020||7 August 2020|
|26 September 2020||21 August 2020|
|21 November 2020||16 October 2020|
|5 December 2020||30 October 2020|