Refunds and Transfers

Find out how to transfer or cancel your International English Language Testing System test.

Cancellations and Refunds

To be eligible for a refund you need to notify us at least five weeks before the test date. If you notify us less than five weeks before the test, you will not receive any refund (unless you have a genuine medical reason). Please refer to the table below for the deadlines for each test.

You will also need to provide an official bank statement (including your personal details and bank account number). Our finance department require this in order to process refunds.

If you do not come to the test on your scheduled date, you will not receive any refund, unless you can provide a medical certificate to show you were unfit to sit the test on that day. You will need to submit a completed refund request within 5 working days of the test.

An administration fee of 25% will be deducted from refunds (waived for genuine medical reasons).

Transferring your test date

If you cannot sit the test on the date you applied for and want to transfer to another date, you must notify us five weeks before the date of the test you have applied for. Your new test date must be within 3 months of the original one you booked for. There will be a $50 administration fee for the transfer (waived for genuine medical reasons). We will send you a payment link via email.

If you do not notify us five weeks before the date of the first test you will have to pay the full test fee for a new test. This rule applies regardless of when you applied for the test.

Refer to the test dates information for alternative test dates.

Refund/Transfer Application Process

  1. Fill in the Request for Refund/Test Date Transfer Form.
  2. The IELTS Centre Coordinator will contact you about your request.

Deadlines for refunds and transfers

Test DateRefund and Cancellation Deadline
7 December 20191 November 2019
18 January 202013 December 2019
1 February 202027 December 2019
22 February 202017 January 2020
21 March 202014 February 2020
18 April 202013 March 2020
30 May 202024 April 2020
11 July 20205 June 2020
22 August 202017 July 2020
12 September 20207 August 2020
26 September 202021 August 2020
21 November 202016 October 2020
5 December 202030 October 2020