Completed research
Access research completed by the Chair in Digital Government.
- Understanding digital inclusion and exclusion among seniors
- Understanding children's use and experience with digital technologies
- Making it easier for small businesses to interact with government online
- Kiwis managing their online identity information
- e-campaiging by political parties in the 2011 New Zealand general election
- The use of new media in managing natural disasters
- Realising benefits of six public sector technology projects
- Public attitudes to the sharing of personal information in the course of
electronic public service provision - Improving information sharing for effective social outcomes
- The use of new media by political parties in the 2008 national elections
- Effective electronic record management in 21st century government—Part Two
- Better connected services for kiwis
- Identity management review
- Effective electronic record management in 21st century government—Part One
Understanding digital inclusion and exclusion among seniors
It is widely accepted that people over 65 (called seniors throughout this research report) belong to one of the most digitally excluded groups in our society (see for example, Department of Internal Affairs (DIA), 2019; 2018). Accessing and effectively using digital technologies, such as smart phones and the internet, to achieve outcomes of increased societal participation, is referred to in this research as being digitally included.
However, it is not well understood which seniors are digitally included and which are not and what digital exclusion or inclusion look likes in New Zealand. People have assumptions, but empirical evidence is lacking. This research aims to cater for this need by exploring why seniors in New Zealand are using, or not using, digital technologies to participate in society, and what the barriers to the effective use of digital technologies are for older people. Furthermore, the research findings are intended to be used as a basis for developing a self-evaluation approach to digital inclusion.
Understanding children's use and experience with digital technologies
This research seeks to understand how primary school students from various backgrounds use and experience digital technologies, and how these technologies are affecting their daily lives. This study is conducted by an academic research team as part of the Chair in Digital Government's research work programme at the School of Government.
- Final report—Understanding children's use and experience with digital technologiespdf1.4MB
- Project outline—Understanding children's use and experience with digital technologies pdf230KB
Making it easier for small businesses to interact with government online
This research explores what would make it easier for business individuals and small businesses to deal with government agencies and use online channels instead of traditional channels in their interactions with government. This study is conducted by an academic research team as part of the Chair in Digital Government's research work programme at the School of Government.
- Radio NZ Interview with Professor Lips
- Read the press release
- Project outline—Making it easier for small businesses to interact with government online pdf309KB
- Final report and recommendations—Making it easier for small businesses to interact with government online pdf1.2MB
- Key recommendations and findings summary only pdf590KB
Kiwis managing their online identity information
The Department of Internal Affairs (DIA) commissioned the Chair to conduct this mixed-method research project to get a deeper understanding of the online identity information behaviours of New Zealanders. The research looked at how varying e-relationships are enabled by different online channels or devices and identified effective solutions for the New Zealand Government in managing risks around online identity information behaviours and people’s experiences with cybercrime. The project was undertaken during 2013 and 2014.
- Project outline pdf610KB
- Interim report - survey findings pdf2.3MB
- Final report—individual and group interviews and recommendations pdf1.7MB
Using social media for effective public engagement
This research activity explores criteria for effective online public engagement using social networking tools, such as Twitter, Facebook, and blogs. Based on an extensive literature and document study, the project aims to develop an evaluation framework for effective e-engagement between government agencies and individuals. The developed evaluation framework will be applied to multiple e-engagement cases in operation across the New Zealand public sector.
Researchers involved: Professor Miriam Lips, Dr Elizabeth Eppel, Dr Karl Löfgren.
e-Campaigning by political parties in the 2011 New Zealand General Election
This research activity is a follow-up study on the project 'The use of new media by political parties in the 2008 national election', conducted with Hugo Gong in 2008–2009.
- Project summary pdf386KB
The use of new media in managing natural disasters
How, why, and under what conditions have new media been used for information sharing and collaborative action across government agencies, between government agencies, NGOs, businesses, and among members of the general public in dealing with a major natural disaster?
- Project summary pdf474KB
Realising benefits from six public sector technology projects
The Office of the Auditor-General (OAG) commissioned the e-Government Chair to conduct a case study-based research project in order to better understand good practice in benefits realisation and maximisation in successful public sector ICT-enabled projects. The purpose of the project was to improve benefits realisation in ICT-enabled projects through identifying and promoting good practice and the enabling factors.
The research findings have been used in the Auditor-General's discussion paper Realising benefits from six public sector technology projects, which was presented to the House of Representatives on Wednesday 27 June 2012.
Public attitudes to the sharing of personal information in the course of electronic public service provision
What are attitudes of different members of the New Zealand general public towards the collection, management, and sharing of personal information in the course of online public service provision?
- Project summary pdf50KB
- Executive report pdf115KB
- Final report pdf852KB
Improving information sharing for effective social outcomes
In order to build government structures and activities around the fundamental needs of individuals and to achieve more effective social outcomes for New Zealanders, how can cross-government information sharing be improved, taking into account fundamental rights like the privacy protection of the individual? What can be learned from other jurisdictions in this respect?
- Project summary pdf34KB
- End of project report pdf627KB
The use of new media by political parties in the 2008 national elections
This empirical study involves qualitative research into forms and ways in which political parties in New Zealand made use of Information and Communication Technologies (ICTs) in the 2008 elections, and their implications. The project focused on exploring changes in both external relationships and the internal organisation of political parties as a result of using ICTs.
- Project summary pdf23KB
- End of project report pdf6.5MB
Effective electronic record management in 21st century government—Part Two
This research project investigated how public servants across the New Zealand central government handle emails of significant organisational value. The project also identified specifications for effective electronic record management across New Zealand central government, and made recommendations to government agencies on how to improve email management practices that support compliance with the Public Records Act.
- Project summary pdf239KB
- End of project report pdf950KB
Better connected services for kiwis
This Emerging Issues Programme project, co-ordinated by Derek Gill (IPS), reviewed the preconditions for more joined-up citizen/user focused services, the characteristics of areas where it occurs, and factors influencing diffusion. The key outcome was an attempt to accelerate learning about what is needed to manage shared outcomes in complex policy settings with involvement of multiple agencies.
- Better connected services report pdf3.9MB
Identity management review
This research project involved an overview study of available academic definitions of the concept of 'Identity Management' in the public sector, with the purpose of arriving at a working definition of Identity Management for the New Zealand Central Government. Moreover, the research explored Identity Management initiatives in several other jurisdictions (Australia, Austria, Hong Kong, Ireland, Singapore and the UK).
- Identity management review pdf557KB
Effective electronic record management in 21st century government—Part One
This research project empirically explored how individuals employed by New Zealand public service departments identify and manage e-mails of critical value to the business of government. The project has sought to identify specifications for effective email management across the New Zealand central government, as well as to make recommendations to government agencies on how to overcome existing gaps between the Public Records Act and current electronic record keeping practices and behaviour.