Information technology advice for working from home

Information Technology Services (ITS) have put together some advice for students to support you as you work remotely.

This page was last updated on 4 May 2020.

Suitable device

If purchasing a new computer or laptop, we suggest the following specification or higher:

  • i5 (or equivalent AMD) Processor (Quad Core, 6M Cache, 1.6 GHz)
  • 14.0” FHD (1920 x 1080) Non-Touch LCD with Mic/Camera, Wireless e
  • 8GB (1X8GB) DDR4
  • Intel® Integrated HD Graphics 620
  • 256GB Solid State Drive.

There are many laptops available at a lower price and specification, but they may not be suitable for your needs. Wherever possible we recommend purchasing a higher specification as this will last longer and be able to handle more applications. If in doubt of the specification you need, we recommend talking with a friend who knows about computers. There are also many articles on the internet providing advice on what laptop to buy for University distance learning.

You may like to explore the options available at Cyclone and at PBTech.

Internet connection

We acknowledge that everyone’s situation is different, so we recommend using Broadband Compare to select a suitable option.

The following are links to some of the main broadband providers:

If you fall into one of the following groups:

  • families with children in low socio-economic communities
  • people with disabilities
  • migrants and refugees with English as a second language
  • Maori and Pasifika youth
  • offenders and ex-offenders
  • seniors
  • people living in social housing.

Then you may be eligible for the Skinny Jump programme.

Microsoft Teams

Microsoft Teams is available for all students by signing in using your university email address. This allows video conferencing, chat etc.


Call the ITS Service Desk on 04 463 5050, email, or use the webchat.

Our opening hours are:

  • Monday to Thursday 8 am–9 pm
  • Friday 8 am–5.30 pm
  • Saturday, Sunday 1 pm–5.30 pm

Students can apply for a technology grant via the Student Hardship Fund. Most currently enrolled students who are in financial hardship are eligible to apply for help from the Hardship Fund, including international students. The University has committed to continue to support the Fund and students who are experiencing financial need.