Student services

Updated details for student services at Victoria University of Wellington

This page was last updated on 29 June 2020

We would value your feedback on services you have used so that we can continue to support your needs. Please click here to share your experience with us.

Student services will transition back to delivering services on campus between now and the start of Trimester 2. However, all services will continue to deliver online resources and options for the remote delivery of services from now through to the end of Trimester 2.

Admissions and Enrolment

The Admissions and Enrolments team continue to provide information and advice to students by email (enrolments@vuw.ac.nz and admission-office@vuw.ac.nz).

If students have already sent us a photo for their ID card, their card can be collected from the Enrolments Office, SU 211 from Monday 18 May.

If you have not already sent a photo in, then send one to enrolments@vuw.ac.nz following the information on the Student ID cards page. We will then print one and you can collect it from the Enrolments Office.

Āwhina

Āwhina are on-campus at Te Herenga Waka Marae (46 Kelburn Parade) between the hours of 8.30 am–5 pm. We will continue to offer online services for pastoral and academic support. Āwhina whānau rooms are also open. Check the Āwhina staff list if you wish to speak with an engagement adviser or email awhina@vuw.ac.nz.  

The team will continue to work with all Faculty staff, school staff, student services, and Māori student associations to ensure tauira are staying connected—Ngāi Tauira (Māori Students’ Association), Ngā Taura Umanga (Māori Commerce Students’ Association), and Ngā Rangahautira (Māori Law Students Association).

Careers and Employment

Careers and Employment is offering in-person and Zoom appointments and career preparation workshops.Check out the details and book on CareerHub. In addition, make the most of online tools such as the CV360 and employability modules including self-awareness and career possibilities on your career centre.

Employer events are being provided on campus and online and together with jobs and volunteer roles, these are listed on CareerHub.

The Wellington Plus Programme provides great opportunities to develop skills and experiences through seminars and activities.

Chaplains

The University chaplains offer pastoral and practical support to staff and students, regardless of belief or background. Whether you simply need a sympathetic listening ear, you’re working through big questions, or you want to talk about spirituality and faith, we’re here for you. We also perform blessings for a variety of situations. We are available now for confidential conversation in person on campus: email john.dennison@vuw.ac.nz to make a time to talk with one of our team. If you’d like to connect with our weekly events (on campus and online), including opportunities to learn to pray, check out our Facebook page.

Contact centre

We have a team of advisers who can answer your questions, point you in the right direction, and provide support. Call us on 0800 04 04 04 or email info@vuw.ac.nz. You can also visit us at Hunter reception from Monday 18 May.

Disability Services

Disability Services is providing student appointments with disability and inclusion advisers, and advice to academic staff, by email, phone, and Zoom.

Our adaptive technology and IT adviser is now providing adaptive technology showcases online. These are popular so contact us to book in advance.

All specific services, (for example: accessible assessment arrangements, note-taking, live transcription, sign language interpreting, specific learning disability assessments) will now be provided via online platforms. If you receive any of these services you will be contacted directly for set up details.

We are working closely with other University staff to ensure that online courses are as disability inclusive as possible, however if your course doesn't meet your disability needs please contact us for support.

Information Technology Service

Our technology service (ITS) are working remotely and can be contacted through the usual channels:

  • Use the web chat service
  • Call us on +64 4 463 5050
  • Email the service desk

Our laptop clinic is suspended.

Library

At Alert Level 1, most of the library’s key services are back up and running.

From Wednesday 10 June 2020, the Kelburn campus library will be open Monday–Friday 8.00am–midnight. Te Aro and Pipitea campus libraries will be open Monday–Friday 8.00am–midnight. All libraries open 10am–10pm Saturday and Sunday.

Computers and printing services are available for your use, and Group Study rooms are available to book.

There will be subject librarian support available during the week at each campus. If you need to talk to a specific librarian, contact them via email at library@vuw.ac.nz or your subject librarian directly.

You can still continue to access the library’s extensive digital collection for your research and assignment needs. If you have a book you are welcome to return it to us, but there is no rush on this.

Full details, including how to access distance lending are be available on the Library services at alert level 1 website.

Thesis Deposit

This will continue to be online thesis deposit only.

If you have any questions, or require any assistance please email us at library@vuw.ac.nz

Pasifika Student Success (PSS)

The Pasifika Student Success team is now based at Pasifika Haos. Drop-in times at the Haos have been replaced with pre-booked appointments with one of our staff in the space. A roster of staff presence within the Haos will be made available to Pasifika students via email.

The Holistic team will continue to be available via Zoom, email, text, or phone. Check the Pasifika hub for details of your Faculty contact.

The Pasifika Mentoring Programme at all levels will still be delivered through online platforms. Check the Pasifika hub for details of your Mentoring contact.

Contact the Pasifika Student Success Team through email on pasifika-student-success@vuw.ac.nz, or call Aaron Nonoa (manager) on 0274 375 157.

Rainbow and inclusion adviser

Georgia Andrews, our rainbow and inclusion adviser, continues to support LGBTQIA+ and takatāpui students. Georgia is available on Zoom, email georgia.andrews@vuw.ac.nz, or call 027 359 6739.

Refugee-background students

Kodrean Eashae, our assistant adviser for refugee-background students, continues to support students via Zoom, email kodrean.eashae@vuw.ac.nz, or by phone: 022 4987460. His working hours are Monday and Tuesday from 3.30 to 6.30 pm, and all day on Wednesday.

Student finance

Student finance advisers are using Zoom to hold meetings with students and solutions are available for students experiencing financial hardship because of COVID-19. The Student Hardship fund has been expanded and hardship payments are made via direct credit twice weekly.

Student Health and Counselling (Mauri Ora)

Health and counselling services are being delivered in-person, as well as by phone or online. Services continue to be available to students who are living outside of Wellington. All appointment requests or requests for medical advice should be made by phone: +64 4 463 5308. You can also contact us by calling the contact centre on 0800 04 04 04 and they will transfer you. Read a full update to our services.

Student Interest and Conflict Resolution Team

The Student Interest and Conflict Resolution Team is a central point for students to receive advice and support about responding to threatening, inappropriate, and concerning behaviour, including sexually harmful behaviours. By identifying concerns early, the team works across our university to respond to and resolve issues in a supportive and non-adversarial manner. They assess risks, identify support needs, and work alongside you and others to ensure a safer community.

The Student Interest and Conflict Resolution team will continue to operate during normal business hours. In-person appointments can be arranged as needed, or you can request appointments by phone or online platforms. They can be contacted by emailing student.interest@vuw.ac.nz

Student Learning

No matter what stage you're at in your university journey, Student Learning are here to help you develop your academic skills. You can book an appointment to talk to us virtually, or attend one of our workshops in person or virtually. We have a whole range of events coming up to support you with your studies.

Student Wellbeing

The Student Wellbeing team is agile, responding to changing alert levels, and ensuring continuity of services and safety of people benefiting from our programmes. Our philosophy is a student-led service, where our student wellbeing leaders lead the way on creating the vibe, look, and function of programmes.

Student leaders co-designed online wellbeing resources that include videos, quick reads, podcasts, apps, and worksheets. Split in to six sections, based on Maslow’s Hierarchy, resources include self-care, feeling safe, feeling connected, self-esteem, making meaning, and creativity.

Our Student Wellbeing Awareness Team is sharing information regularly on Facebook and Instagram to support you through the COVID-19 alert levels. Keep your eye out for tips that focus on adapting to the “new normal” and supporting your health and wellbeing. SWAT will have booths set up in the Hub each week in Trimester 2 with free snacks—so make sure you stop and have a chat with our wonderful student leaders and volunteers.

The Bubble will be open at the beginning of Trimester 2 and will celebrate student creativity throughout the alert levels with free food, a gallery display, and performances. Check out the Back to the Bubble creativity competition closing Friday 17 July and WIN prizes.

Storycraft, a fun community centred around creative writing, will be held in SU216 in Trimester 2. Email vicstudentwellbeing@gmail.com to join or for more information.

Wellington University International

International Student Support

International Student Support

WUI reception (Level 2, Easterfield Building) is open between 9am and 4:30pm from Monday to Friday.

The team at Wellington University International continues to support international students, in New Zealand and overseas. The team can be contacted directly by email international-support@vuw.ac.nz or phone (04) 463 5350 for information, advice, or guidance on visas, insurance, referrals, specialist scholarship support (such as the New Zealand Scholarships Programme), and other wellbeing and support needs. One-on-one appointments by phone or Zoom can be requested through email.

For specific queries

Student support: international-support@vuw.ac.nz

New Zealand Scholarships: nz-scholarships@vuw.ac.nz

Insurance: international-insurance@vuw.ac.nz

Visa (current students only): student-visa@vuw.ac.nz