Student services

Updated details for student services at Victoria University of Wellington

This page was last updated on 28 May 2020.

We would value your feedback on services you have used so that we can continue to support your needs. Please click here to share your experience with us.

During COVID-19 alert level 2, most student services are still operating remotely but some services are now operating on campus—read the latest information below.

We are running a programme of in-person workshops at the Kelburn campus to support your success at University. Read more about 'Campus connections'.

Admissions and Enrolment

The Admissions and Enrolments team continue to provide information and advice to students by email (enrolments@vuw.ac.nz and admission-office@vuw.ac.nz).

If students have already sent us a photo for their ID card, their card can be collected from the Enrolments Office, SU 211 from Monday 18 May.

If you have not already sent a photo in, then send one to enrolments@vuw.ac.nz following the information on the Student ID cards page. We will then print one and you can collect it from the Enrolments Office.

Āwhina

Āwhina will be on-campus at Te Herenga Waka Marae (46 Kelburn Parade) from Monday 18 May, between the hours of 8.30 am–5 pm. We will continue to offer online services for pastoral and academic support. All Āwhina whānau rooms will remain closed until further notice (except Te Aro). Check the Āwhina staff list if you wish to speak with an engagement adviser or email awhina@vuw.ac.nz.  

The team will continue to work with all Faculty staff, school staff, student services, and Māori student associations to ensure tauira are staying connected—Ngāi Tauira (Māori Students’ Association), Ngā Taura Umanga (Māori Commerce Students’ Association), and Ngā Rangahautira (Māori Law Students Association).

Careers and Employment

Careers and Employment is offering appointments with careers consultants via Zoom, CV checks via email careers-service@vuw.ac.nz, and online careers and job seeking resources.

Employer webinars, career preparation workshops, jobs and volunteer roles are listed on CareerHub. The Wellington Plus Programme provides great opportunities to develop skills and experiences through seminars and activities.

Chaplains

The University chaplains offer pastoral and practical support to staff and students, regardless of belief or background. Whether you simply need a sympathetic listening ear, you’re working through big questions, or you want to talk about spirituality and faith, we’re here for you. We also perform blessings for a variety of situations. We are available now for confidential conversation in person on campus: email john.dennison@vuw.ac.nz to make a time to talk with one of our team. If you’d like to connect with our weekly events (on campus and online), including opportunities to learn to pray, check out our Facebook page.

Contact centre

We have a team of advisers who can answer your questions, point you in the right direction, and provide support. Call us on 0800 04 04 04 or email info@vuw.ac.nz. You can also visit us at Hunter reception from Monday 18 May.

Disability Services

Disability Services is providing student appointments with disability and inclusion advisers, and advice to academic staff, by email, phone, and Zoom.

Our adaptive technology and IT adviser is now providing adaptive technology showcases online. These are popular so contact us to book in advance.

All specific services, (for example: accessible assessment arrangements, note-taking, live transcription, sign language interpreting, specific learning disability assessments) will now be provided via online platforms. If you receive any of these services you will be contacted directly for set up details.

We are working closely with other University staff to ensure that online courses are as disability inclusive as possible, however if your course doesn't meet your disability needs please contact us for support.

Information Technology Service

Our technology service (ITS) are working remotely and can be contacted through the usual channels:

  • Use the web chat service
  • Call us on +64 4 463 5050
  • Email the service desk

Our laptop clinic is suspended.

Library

All four campus libraries will be open from 10am until 5pm Monday to Saturday.  

You will need your student ID card to enter all buildings around campus, including the Library. This is for contact tracing purposes.

We will have computers available for you to use. We will provide you with a wet wipe to wipe down the computer before you use it

Printing services will be available. If you have any issues with printing please contact ITS (there will be contact details at each of the printers).

Group study rooms will be available to book but will have the appropriate number of chairs in each based on physical distancing requirements.

We ask that those using the library space adhere to physical distancing requirements outlined by the Ministry of Health

Librarians are still available for research consultations and providing advice and assistance where needed. Contact us via email at library@vuw.ac.nz or your subject librarian directly. Library staff will be floating around so please do ask if you require any assistance

Library Books

You can still continue to access our extensive digital collection for your research and assignment needs.

If you have a book you are welcome to return it. No rush on this though, just when you can.

At this stage we will not be opening up—we need to assess whether our key distributors are working. Once we can start ordering we will let you know

We will be slowly opening up the Interloan service—this will be dependent on other libraries also opening up this service.

Our service for distance students is back up and running.

We will be continuing to offer our Click and Courier/Collect services for physical library resources.  If you are currently living outside of Wellington we can courier items to you; if you are based in Wellington you can Click and Collect; and we can scan and email a chapter of a book for your research or study needs (in accordance with copyright legislation).

Thesis Deposit

This will continue to be online thesis deposit only.

If you have any questions, or require any assistance please email us at library@vuw.ac.nz

Pasifika Student Success (PSS)

The Pasifika Student Success team will be based at Pasifika Haos from Wednesday 20th May. The Haos will remain closed to Pasifika students, unless they have a pre-booked appointment with one of our staff in the space. A roster of staff presence within the Haos will be made available to Pasifika students via email.

The Holistic team will continue to be available via Zoom, email, text, or phone. Check the Pasifika hub for details of your Faculty contact.

The Pasifika Mentoring Programme at all levels will still be delivered through online platforms. Check the Pasifika hub for details of your Mentoring contact.

Contact the Pasifika Student Success Team through email on pasifika-student-success@vuw.ac.nz, or call either the Aaron Nonoa (manager) on 0274 375 157.

Rainbow and inclusion adviser

Georgia Andrews, our rainbow and inclusion adviser, continues to support LGBTQIA+ and takatāpui students. Georgia is available on Zoom, email georgia.andrews@vuw.ac.nz, or call 027 359 6739.

Refugee-background students

Kodrean Eashae, our assistant adviser for refugee-background students, continues to support students via Zoom, email kodrean.eashae@vuw.ac.nz, or by phone: 022 4987460. His working hours are Monday and Tuesday from 3.30 to 6.30 pm, and all day on Wednesday.

Student finance

Student finance advisers are using Zoom to hold meetings with students and solutions are available for students experiencing financial hardship because of COVID-19. The Student Hardship fund has been expanded and hardship payments are made via direct credit twice weekly.

Student Health and Counselling (Mauri Ora)

The majority of health and counselling services are being delivered by phone or online. Services continue to be available to students who cannot return to Wellington and are living anywhere in New Zealand. All appointment requests or requests for medical advice should be made by phone: +64 4 463 5308. You can also contact us by calling the contact centre on 0800 04 04 04 and they will transfer you. From Monday 18 May Student Health and Student Counselling (Mauri Ora) will resume providing some in person counselling, doctor, and nurse visits—read an update to services.

Student Interest and Conflict Resolution Team

The Student Interest and Conflict Resolution Team is a central point for students to receive advice and support about responding to threatening, inappropriate, and concerning behaviour, including sexually harmful behaviours. By identifying concerns early, the team works across our university to respond to and resolve issues in a supportive and non-adversarial manner. They assess risks, identify support needs, and work alongside you and others to ensure a safer community.

The Student Interest and Conflict Resolution team will continue to operate during normal business hours. In-person appointments can be arranged as needed, or you can request appointments by phone or online platforms. They can be contacted by emailing student.interest@vuw.ac.nz

Student Learning

Student Learning is offering remote appointments with a learning adviser through Zoom or by email. Students can also attend Zoom workshops. Workshop links can be found on the workshop calendar.

Student Wellbeing

The Student Wellbeing team is agile, responding to changing alert levels, and ensuring continuity of services and safety of people benefiting from our programmes. Our philosophy is a student-led service, where our student wellbeing leaders lead the way on creating the vibe, look, and function of programmes.

Student leaders co-designed online wellbeing resources that include videos, quick reads, podcasts, apps, and worksheets. Split in to six sections, based on Maslow’s Hierarchy, resources include self-care, feeling safe, feeling connected, self-esteem, making meaning, and creativity.

Our Student Wellbeing Awareness Team is sharing information regularly on Facebook and Instagram to support you through the COVID-19 alert levels. Keep an eye out for ‘maintaining your mojo’ which focuses on adapting to studying online and supporting your health and wellbeing.

Our ‘online bubble’ Zoom meetings will end on Friday 15 May. The Bubble will reopen at alert level 1. We will celebrate student creativity during lockdown with free food, a gallery display, and performances. Look out for Our Bubble creativity competition coming soon.

Wellington University International

International Student Support

International Student Support

WUI reception (Level 2, Easterfield Building) is open between 9am and 4:30pm from Monday to Friday.

The team at Wellington University International continues to support international students, in New Zealand and overseas. The team can be contacted directly by email international-support@vuw.ac.nz or phone (04) 463 5350 for information, advice, or guidance on visas, insurance, referrals, specialist scholarship support (such as the New Zealand Scholarships Programme), and other wellbeing and support needs. One-on-one appointments by phone or Zoom can be requested through email.

For specific queries

Student support: international-support@vuw.ac.nz

New Zealand Scholarships: nz-scholarships@vuw.ac.nz

Insurance: international-insurance@vuw.ac.nz

Visa (current students only): student-visa@vuw.ac.nz