Student services

Updated details for student services at Victoria University of Wellington


Āwhina is offering online support via Zoom, email, and social media through one-on-one and group Zoom appointments for pastoral and academic support. Staff will be contacting all Māori students via phone and Zoom for academic wellbeing checks.

The team is also working with all Māori student associations to ensure tauira are staying connected—Ngai Tauira (Māori Students’ Association), Ngā Taura Umanga (Māori Commerce Students’ Association), and Ngā Rangahautira (Māori Law Students Association).

Careers and Employment

Careers and Employment is offering appointments with careers consultants via Zoom, CV checks via CV360 and email, and online careers and job seeking resources.

The Wellington Plus Programme will continue with online communication and engagement opportunities. Alumni as Mentors is being offered to final year students online, with applications closing on 14 April.


The University chaplains offer pastoral and practical support to staff and students, regardless of belief or background. We continue to be available via Zoom and phone for confidential conversation, whether you simply need a sympathetic listening ear, you’re working through large life questions, or you want to talk about spirituality and faith. We’re here for you. Email to make a time to talk with one of our team. If you’d like to connect with our weekly lockdown events check out our Facebook page.

Disability Services

Disability Services is providing student appointments with disability and inclusion advisers, and advice to academic staff, by email, phone, and Zoom.

Pasifika Student Success (PSS)

The Pasifika Student Success team is still available to support Pasifika students on Zoom, Skype, email, text, or phone. Check the Pasifika webpage for details of your faculty contact, or use the contact details below. Where possible, the PSS may offer online Zoom sessions on topics that we have covered in the past (e.g., scholarships info evenings, refocus sessions, and stamping out self-doubt sessions). Watch the Pasifika website or social media for more information.

The Pasifika Mentoring Programme at all levels will still be delivered through online platforms, and many mentors and mentees have already started this process. The mentoring team is keeping in touch with mentors and mentees. The PSS team will proactively contact Pasifika students to check on their wellbeing and see whether there is anything they can help with.

Contact the Pasifika Student Success Team through email on, or call either the Aaron Nonoa (manager) on 0274 375 157, or Jenny Taotua (senior adviser) 027 563 5842.

Rainbow and inclusion adviser

Georgia Andrews, our rainbow and inclusion adviser, continues to support LGBTQIA+ and takatāpui students. Georgia is available on Zoom, email, or call 027 359 6739.

Refugee-background students

Kodrean Eashae, our assistant adviser for refugee-background students, continues to support students via Zoom, email, or by phone—022 4987460. His working hours are Monday, Tuesday 3.30 – 6.30 pm and all day on Wednesday.

Student Finance

Student finance advisers are using Zoom to hold meetings with students and solutions are available for students experiencing financial hardship because of COVID-19.

Student Health and Counselling (Mauri Ora)

Health and counselling services are now being delivered by phone or online. All appointment requests or requests for medical advice should be made by phone: 04 463 5308. If you are registered with Mauri Ora, we will support your health needs from wherever you are now based in the country.

Student Interest and Conflict Resolution Team

The Student Interest and Conflict Resolution Team is a central point for students to receive advice and support about responding to threatening, inappropriate, and concerning behaviour. By identifying concerns early, the team works across our university to respond to and resolve issues in a supportive and non-adversarial manner. They assess risks, identify support needs, and work alongside you and others to ensure a safer community.

The Student Interest and Conflict Resolution team will continue to operate during normal business hours. All contact with students and staff will be done remotely, through phone calls and online platforms. They can be contacted by emailing

Student Learning

Student Learning is offering remote appointments with a learning adviser through Zoom. Learning advice will also be provided via email and phone. Students can also attend Zoom workshops. Workshop links can be found on the workshop calendar.

Student Wellbeing and Awareness Team

While we no longer have access to physical wellbeing spaces like the Bubble, look out for Facebook and Instagram posts from the Student Wellbeing Awareness Team and additional resources coming soon.