Student health and wellbeing

Health and counselling support are now being delivered by phone or online.

The page was last updated on 10 June 2020

Student Health and Counselling (Mauri Ora)

Student Health and Counselling (Mauri Ora) is coordinating the medical response across the University as well as being in close contact with external public health agencies. The COVID-19 pandemic is an evolving scenario and updates will continue to be fed through the website and social media.

As we are now in alert level 1, the University's Student Health and Student Counselling (Mauri Ora) services will begin to resemble our service before COVID-19. Infection control will however remain a priority for some time to come and moving forward we want to keep and build upon the positive changes that have occurred during this time.

What this means is:

  • You can now book routine in-person appointments with your GP, Nurse and Counsellor by calling 04 463 5308.
  • We will continue to provide both phone and video health and counselling services, meaning greater flexibility and choice of appointment type.
  • From Monday 15 June the Pipitea clinic at Rutherford House will reopen.
  • Waiting rooms at both Kelburn and Pipitea will reopen however some infection control restrictions will remain in place.

Services will continue to be available to students who cannot return to Wellington and are living anywhere in New Zealand.

All appointment requests or requests for medical advice should also be made via phone 04 463 5308. Non-urgent inquires can be made via

If it is an emergency, contact 111.

Prescription requests for your medication should continue to be requested using the Student Health (Mauri Ora) online form.

Read more about the update to services on the Student Health COVID-19 page.

Unichem University pharmacy

The pharmacy's opening hours are 9.30 am–3.30 pm Monday through Friday. Keep an eye on the pharmacy's website and Facebook page for any update to opening hours.

You can call, email, or message the pharmacy's Facebook page for advice or to fill prescriptions. Remember to plan ahead if you have prescriptions you need renewed.

If you don't want to leave your home, medication can be safely couriered to you.


Look after yourself and others by prioritising your wellbeing during this period of uncertainty. We have many services in place to support you. These will be delivered remotely during this period and we will update this information soon. Our student wellbeing leaders and Student Wellbeing team have created a series of resources to support you.

It can be important for students to link to their whakapapa, ancestors, or connection to where they have come from. This connection can improve mental and spiritual wellbeing. The places below are available for students to access when they feel that this knowledge or connection will benefit them:

The Ministry of Health has advice on managing your mental wellbeing, and the New Zealand Institute of Wellbeing & Resilience has strategies for coping with COVID-19.

It is normal to feel stressed or lonely at the moment as we all navigate uncommon and unprecedented circumstances. For support with anxiety or mental wellbeing, you can call or text 1737 free at any time and talk to a trained counsellor, or contact Student Counselling.

An inclusive community

This University has a set of core ethical values, as well as a commitment to wellbeing, inclusivity and diversity. We want everyone to feel safe and included on campus.

Be respectful to each other and to staff, and take the time to connect with and look out for fellow students.

As a university community, if we see behaviour that is harmful or hurtful to others, we call it out. If you experience such behaviour yourself and want help, you can contact the University’s Student Interest and Conflict Resolution team or VUWSA’s Advocacy Service.