Student health and wellbeing

Health and counselling support are now being delivered by phone or online.

We understand this is a particularly worrying time for students with high health needs. Student Health will continue to provide medical assistance—call 04 463 5308. Do not come into the practice. In an emergency, call 111.

The University’s Disability Services are working with our COVID-19 Contact Centre to ensure students with high health needs and students with disabilities are provided with all other support, including academic needs. Contact or call 0800 04 04 04 for more information.

Student Health and Counselling (Mauri Ora)

Student Health and Counselling (Mauri Ora) is coordinating the medical response across the University as well as being in close contact with external public health agencies. It is an evolving scenario and updates will continue to be fed through the website and social media.

Following government instructions, from Monday 23 March onwards, the University's Student Health and Student Counselling (Mauri Ora) services will provide all appointments online or by phone.

All appointment requests or requests for medical advice should also be made via phone 04 463 5308.

Do not come into the practice to make enquiries. If you are required to come in for a consultation, you will be advised of this by your clinician. If it is an emergency, contact 111.

Read more about the update to services on the Student Health COVID-19 page.

Unichem University Pharmacy

The University Pharmacy will be open 10 am – 1 pm from Monday 30 March – Friday 3 April, and until further notice.

Students should keep an eye on the Pharmacy’s website and Facebook page for any update to opening hours.


Look after yourself and others by prioritising your wellbeing during this period of uncertainty. We have many services in place to support you. These will be delivered remotely during this period and we will update this information soon. We will also be sharing updated information and resources for students to help you manage your wellbeing.

It can be important for students to link to their whakapapa, ancestors, or connection to where they have come from. This connection can improve mental and spiritual wellbeing. The places below are available for students to access when they feel that this knowledge or connection will benefit them:

The Ministry of Health has advice on managing your mental wellbeing, and the New Zealand Institute of Wellbeing & Resilience has strategies for coping with COVID-19.

It is normal to feel stressed or lonely at the moment as we all navigate uncommon and unprecedented circumstances. For support with anxiety or mental wellbeing, you can call or text 1737 free at any time and talk to a trained counsellor, or contact Student Counselling.

An inclusive community

This University has a set of core ethical values, as well as a commitment to wellbeing, inclusivity and diversity. We want everyone to feel safe and included on campus.

Be respectful to each other and to staff, and take the time to connect with and look out for fellow students.

As a university community, if we see behaviour that is harmful or hurtful to others, we call it out. If you experience such behaviour yourself and want help, you can contact the University’s Student Interest and Conflict Resolution team or VUWSA’s Advocacy Service.