Financial advice

Solutions are available for students experiencing financial hardship because of COVID-19. StudyLink will carry on providing support under certain circumstances.

This page was last updated on 19 May 2020.

Student finance advisers will use Zoom to hold meetings with students. Apply to the Hardship Fund here.

A full service is being provided—email for assistance. The electronic exchange of fee and enrolment information to/from Studylink will continue as normal.

All student tuition payments will need to be made online via the payment portal.

Read more about the Government’s COVID-19 wage subsidy scheme.

Read more about your employment rights during the lockdown.

Read more about foodbank food parcels.

Online delivery of courses

  • If your course cannot be delivered online, a 100 percent refund of tuition fees will be applicable—your faculty will contact you.
  • If your course is available online, but you choose to withdraw, you will not be eligible for a refund.
  • If you are self-isolating but well (still able to engage in study), you will not be eligible for a refund.

The Government has announced a COVID-19 domestic tertiary student package that will assist students financially to continue studies. This package is available to full-time domestic students at tertiary study this year. It includes:

  • Confirmation that you'll continue to get your regular Student Allowance and Student Loan living costs payments if you're still enrolled and studying.
  • An increase of $1,000 to $2,000 to the Course Related Costs component of the Student Loan. This is to help cover any extra costs towards the students study. This is only available on a temporary basis.
  • Continued support payments for students unable to study online for up to 8 weeks.
  • If you get a partial tuition fee refund because your course is discontinued, the EFTS for the course will not be counted towards your life-time EFTS limit.
  • If your parents' income changes during your study, it may mean that you can now get a Student Allowance, or a higher rate of Student Allowance.

If you choose to withdraw from study, you need to let the University and StudyLink know straight away. This may impact your future entitlement. Further information is available on the StudyLink website.

Financial hardship

Contact if you are experiencing additional financial hardship due to:

  • self-isolating
  • caring for dependants
  • a change to your employment situation
  • additional costs incurred by studying off campus
  • increased living costs such as power.

If you are unable to study from home because you do not have access to a computer, complete a Laptop loan eligibility form. The student finance advisers will contact you to advise if you are eligible to loan a laptop from the University for the duration of your programme of study. The laptop loan scheme replaces the Technology Grant scheme and has been established with government funding that is designed to enable more students to access devices.

Most currently enrolled students who are in financial hardship are eligible to apply for help from the Hardship Fund, including international students. The University has committed to continue to support the Fund and students who are experiencing financial need. We are already seeing an increase in applications from students, and are putting plans in place to increase resourcing, so if you are facing hardship as a result of COVID-19, please ask for help.

Work commitments preventing study

Applications will be considered on a case-by-case basis. Contact your faculty and apply for the refund via the fee reconsideration process.

I have COVID-19 or am caring for someone who does

Applications will be considered on a case-by-case basis. Contact your faculty and apply for the refund via the fee reconsideration process.

Scholarship stipends

If you remain enrolled in your course, you will continue to receive your stipend. Students whose study is impacted and no longer meet regulations will assessed on a case by case basis. Contact