Financial advice

Solutions are available for students experiencing financial hardship because of COVID-19. StudyLink will carry on providing support under certain circumstances.

A full service is being provided—email student-hardship@vuw.ac.nz for assistance. The electronic exchange of fee and enrolment information to/from Studylink will continue as normal.

All student tuition payments will need to be made online via the payment portal.

Student finance advisers will use Zoom to hold meetings with students.

Campus closure

  • If your course cannot be delivered online, a 100 percent refund of tuition fees will be applicable—your faculty will contact you.
  • If your course is available online, but you choose to withdraw, you will not be eligible for a refund.
  • If you are self-isolating but well (still able to engage in study), you will not be eligible for a refund.

StudyLink have confirmed the following: to keep getting a Student Allowance or Student Loan living costs, you need to meet the requirements of your course. You will continue to be paid, if:

  • You need to self-isolate, or care for someone that needs to self-isolate, and you can continue to study from home.
  • The University closes temporarily for additional cleaning or to trace contacts of someone who has or may have COVID-19.
  • The University stops delivering your course on campus but you are able to study from home either part-time or full-time.
  • The University can’t deliver your course on campus or from home temporarily but you do expect to return to study in the near future.

If you choose not to attend your course or study from home if it’s still offered by the University, you will not be meeting your course requirements. Your payments may be affected.

If you choose to withdraw from study, you need to let the University and StudyLink know straight away. This may impact your future entitlement. Further information is available on the StudyLink website.

Financial hardship

Contact student-hardship@vuw.ac.nz if you are experiencing additional financial hardship due to:

  • self-isolating
  • caring for dependants
  • a change to your employment situation
  • additional costs incurred by studying off campus
  • increased living costs such as power.

If you are unable to study from home because you do not have access to a computer or wifi connection, register with the Contact Centre: info@vuw.ac.nz.

Most currently enrolled students who are in financial hardship are eligible to apply for help from the Hardship Fund, including international students. Each year we have around $500,000 in funds to distribute. We are already seeing an increase in applications from students, and are putting plans in place to increase resourcing, so if you are facing hardship as a result of COVID-19, please ask for help.

Work commitments preventing study

Applications will be considered on a case-by-case basis. You may be able to withdraw with partial refund (75% or 50%) until 10 May 2020 (contact your faculty and apply for the refund via the fee reconsideration process).

I have COVID-19 or am caring for someone who does

Applications will be considered on a case-by-case basis. You may be able to withdraw with partial refund (75% or 50%) until 10 May 2020 (contact your faculty and apply for the refund via the fee reconsideration process).

Scholarship stipends

If you remain enrolled in your course, you will continue to receive your stipend. Students whose study is impacted and no longer meet regulations will assessed on a case by case basis. Contact Scholarships-Office@vuw.ac.nz.