Support and services
Find out how you can get help from our health and counselling, student learning, academic and other University services during the higher COVID-19 alert levels.
This page was last updated on 22 September 2021.
All of Aotearoa New Zealand is at alert level 2 except for Auckland and parts of Waikato, which are at alert level 3.
Student Health and Counselling
You can access Mauri Ora (Student Health and Counselling) services at all alert levels.
- For any questions around academic matters, reach out to your Faculty office.
- Find and manage the information, systems, and tools you need while studying in myTools
- If you have any disability-related needs that are affected by the change of alert level—or needs that result from the change—contact Disability Services for help. If you would like to book an appointment, or if you have any questions or concerns, contact (04) 463 6070 or firstname.lastname@example.org.
- If you need support for your learning, please contact Student Learning to book an appointment to talk to a Learning Adviser online, or attend online workshops. Videos about skills for online learning are available on the Student Learning website.
- Manawa Ora—Student Wellbeing has a range of online wellbeing resources for students.
- Careers and Employment services are available. You can access the online career centre and reach out to staff for Zoom appointments and workshops.
- Find information online about Māori student support and Pasifika Student Success.
- Students from our Rainbow community can reach out to Liam Bloomfield, our Rainbow and Inclusion Adviser. Email email@example.com.
- Reach out to Kodrean Eashae, our refugee-background student adviser, for any advice for support you require. Email firstname.lastname@example.org.
- If you're an international student currently in New Zealand, find out about the support you can access.
- If you're an international student outside New Zealand, you can find advice on the Wellington University International site.
If you're experiencing financial hardship because of COVID-19, there are solutions available to you, including the University's Hardship Fund and the government's Studylink and employment support schemes. You can access help one-on-one with an online meeting with one of our student finance advisers.