Support and services

Find out how our health and counselling, student learning, academic and other University services are operating at the Orange setting.

This page was last updated on 21 April 2022.

The COVID-19 Protection Framework is in effect – all of Aotearoa New Zealand is currently at orange. Public health measures apply.

If you are unwell: stay at home, study remotely where possible, and contact your faculty office if you are concerned about any impact on your academic programme.

You must wear a mask at all times while indoors on campus, including during teaching and learning activities. Spare masks are available if needed.

Student services

Student services continue to offer in-person and online services. You can find out how individual services are operating here.

You must wear a mask when attending in-person appointments, workshops, and events at all of our services.

Student Health and Counselling

Mauri Ora (Student Health and Counselling) are encouraging Health and Counselling services to be virtual where possible, but are still offering in-person appointments.

You can access Mauri Ora services at all COVID-19 Protection Framework ('traffic light system') settings.

Learn about Mauri Ora operations

Financial support

If you're experiencing financial hardship because of COVID-19, there are solutions available to you. The Pūtea Āwhina—Hardship Fund is available to support students experiencing financial hardship, including for additional costs incurred by studying off campus. Eligible students can also borrow a laptop for the duration of their programme for study. The government also provide Studylink and employment support schemes.

Find out more on the financial support page

COVID support while people are self-isolating

Work and Income are offering extra support to those who are self-isolating. This includes:

  • applying for one-off financial assistance for immediate and essential needs (e.g. food, medicine, and some bills)
  • support dropping off essential items
  • linking you with community support groups.

You can tell Work and Income if you need help by filling out their form. You can also call their free COVID Welfare Line on 0800 512 337.

Back to the main COVID-19 information page