Supporting residents

We prioritise the wellbeing and safety of our resident community, with staff and students working together to ensure our halls are an enjoyable place to live.

As a resident of our halls or flats, you are valued part of an inclusive community where the culture is centred around respect, responsibility, fairness, integrity, and empathy.

And students, University staff, parents and whānau all have a part to play to ensure our halls are a safe and enjoyable place to live

With a strong team of staff, a whānau hall culture, and a range of academic support, counselling, health, and recreation services, you can expect a high standard of care while living in our accommodation.

We are committed to continual improvement and work to incorporate evolving best practices in the student accommodation sector that align with the Ministry of Education’s Pastoral Care Code for domestic and international students.


Support roles

Our dedicated team of hall staff are always there to support you. Learn about their roles.

Feedback, concerns, and complaints

Find out how to give feedback, raise concerns, or make a complaint about living in our accommodation.

Hall rules and expectations

The University's residential communities have expectations around guests, dining hall behaviour, alcohol use, and who is responsible if facilities are damaged.

Living in our community

As residents, you bring your own vibe to our halls of residence, and each hall has its own unique culture. Living in a community also carries a responsibility to ensure your actions do not negatively impact on other residents, staff, or our neighbours. And it's important to prioritise your wellbeing and to seek support if needed.

  • We expect our residents to live as part of a community, which includes following the University’s hall rules and expectations.
  • A key part of hall life, particularly in first year, is learning to be proactive about your health, mental health, and wellbeing. You will be sent health and wellbeing messages and information about student support services, but it is important that you reach out for support if you are experiencing difficulty or would just like to talk.
  • We put on a large number of events throughout the year—they are designed for you to have fun, connect with others in our accommodation whānau, make new friends, and to build your community. We encourage you to attend as many as possible, and to join in your floor, hall and inter-hall activities.
  • If you have any questions or concerns about hall life—from the dining hall to your floor and everything in between—do not hesitate to speak to your residential adviser or a hall staff member and they can work with you to resolve the issue.
  • You can share any particular health or wellbeing needs when completing our 'Getting to know you’ questionnaire.

Parents and whānau

Parents and whānau have a vital role to play in your young adult’s first year of university, right through until graduation. You will receive regular communication about hall events, key times of year and support services, as well as important University notices in our parents and whānau newsletter.